Plumbing Service Manager
Plumbing Service Manager
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Job Description
Antons Plumbing Heating/Cooling & Energy Experts is seeking a skilled and experienced Residential Plumbing Service Manager to expand our team and lead our residential plumbing operations to new heights.
Position Overview:
The Plumbing Service Manager will manage all personnel and activity of the service department of the company. Responsibilities of the position include but are not limited to: implementing strategies to achieve the financial goals of the department and overseeing all aspects of the Plumbing technicians they relate to scheduling training and supervision. Collaboration between departments is required for the department to run smoothly and to give the best quality of service to the client.
Position Entails:
Leadership and Management:
- Lead and manage a team of plumbing technicians and support staff.
- Develop and implement training programs to ensure technical proficiency and safety compliance.
- Conduct regular performance evaluations and provide constructive feedback.
Operations:
- Oversee daily operations to ensure efficient and effective service delivery.
- Manage scheduling and dispatching of technicians for service calls.
- Ensure all work is completed to company standards and customer satisfaction.
Customer Service:
- Maintain high levels of customer satisfaction through effective communication and prompt resolution of service issues.
- Handle customer inquiries complaints and service requests in a professional and timely manner.
Financial Management:
- Prepare and manage budgets forecasts and financial reports.
- Monitor expenses and implement cost-saving measures without compromising quality.
- Ensure accurate and timely billing and invoicing.
Compliance and Safety:
- Ensure compliance with all relevant health and safety regulations.
- Implement and enforce company policies and procedures.
- Stay updated on industry trends regulations and best practices.
What Does It Take
- Minimum of 7 years of service experience
- Proven experience in service management or a similar role.
- Excellent leadership and team management skills.
- Exceptional customer service and communication abilities.
- Financial acumen and experience managing budgets.
- Service Titan experience desired.
- Ability to pass a DOT physical/drug screen and background check.
- Valid drivers license with a solid driving record; ability to obtain a chauffeurs license if needed.
- Ability to work in a fast-paced environment analyze and solve problems and work independently as well as in teams.
Why Antons
- Top industry wage with generous bonus eligibility
- Benefit eligible day one including medical vision and dental insurance
- 401(k) with a company match.
- Short- and long-term disability insurance
- Paid holidays floating holiday and PTO
- Ongoing training & development and growth opportunities
- Company gatherings and a positive team atmosphere
About Antons:
With over 40 years in business serving the St. Louis and surrounding areas Antons is dedicated to serving our friends and neighbors with hi-quality services at affordable prices. We pride ourselves on being leaders in the HVAC and plumbing industry delivering exceptional service to our clients.
Join Our Team:
If you want to be part of something bigger than just a job make this career move and find exactly what youre looking for. You will work in a place where you will be appreciated by your team and customers and where your work has a direct effect on the success of the company. If this sounds like you spend a little time learning about Antons by visiting .
Dont miss this opportunity to join a winning team! Apply now and start your journey with Antons.
EEOC statement: Atrium Home Services and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race color age religion sex (including pregnancy) sexual orientation gender identity and/or expression national origin protected veteran status disability genetics or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operateEmployment Type
Full-time
