Assistant General Manager - Aug 2025
Assistant General Manager - Aug 2025
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Job Description
Summary
The Assistant Manager assists the General Manager in providing high quality courteous efficient service to all guests executes delegated responsibilities in employee training scheduling record-keeping report preparation and guest relations and serves as the General Manager on duty when assigned.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Assists the General Manager in ensuring that all policies and procedures federal state and local ordinances regarding personnel wage safety and security are followed.
- Works along with the lead room attendant maintenance supervisor and General Manager in monthly risk management meetings/checks to ensure safety of guests and employees of the Company.
- Participates in marketing activities such as the General Managers sales action plan (i.e. cold calls appointments phone follow-ups letters CVB and chamber events. Working with the General Manager on sales leads/bids from CVB).
- Ability to perform guest services representative job functions.
- Ability to perform laundry job functions.
- Group sales set-up along with the General Manger including sending out group sales contracts and wedding blocks.
- Participates in self-development seminars/training programs and on-site training when applicable.
- Daily check of the nightly audit closing out credit cards balancing daily room revenue confirming the nightly audit was done correctly and all accounts balance.
- Balances daily reports with audits.
- Checks cash drawer for accuracy and maintains balance of coinage/bills. Accounts for daily bank deposits and drops deposits at bank. Files bank deposit slips in audit. Submits corporate call report to corporate office.
- Oversees pool/spa testing and maintenance at General Managers discretion.
- Along with the General Manager takes care of guest comment cards and letters in a timely fashion.
- Will be on call during set times to ensure hotel/motel runs smoothly. May also be required to call or stop in at property to ascertain that all is well.
- In balance with the General Manager does a continuing evaluation of the front desk employees to ensure that the level of performance ways in accordance to the Company/Brand standards. Retrains and corrects staff when necessary.
- Does weekly billing of direct bill accounts and checks/balances for those accounts.
- Assists General Manager with ideas that will motivate and increase morale of employees.
- Will be responsible for all reports daily and weekly in the absence of the General Manager.
- Will be responsible for inventory of front desk supplies.
- Will be responsible for taking weekly/monthly/ inventory of housekeeping supplies guest room and MyStore needs.
- Will accept front desk duties and responsibilities of the General Manager in their absence.
- Performs additional duties or responsibilities delegate by the General Manager.
Job Requirements
- Basic computer skills including Microsoft Office.
- Excellent written and spoken communication skills.
- Excellent multi-task and organization skills.
- Must be reliable professional consistent and serious about the tasks at hand.
- Excellent attention to detail.
Physical Demands
- Able to inspect all of the hotel premises
- Able to assist guests in emergency situations
- Able to perform duties of all hotel positions
Licenses or Certification
- Valid drivers license
Education and/or Experience
High School Diploma or GED
Hospitality experience preferred
Supervisor experience preferred
Supervisory Responsibility
This position will assist in supervision all of the staff at their hotel.
Travel
No travel is required for this position.
Safety Requirements
Must be aware and conform to all safety requirements when in the facility operating motor vehicles or in the field performing duties for the company.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Required Experience:
Director
Employment Type
Full-Time
