Floating Service Manager
Floating Service Manager
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
Benefits:
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Training & development
- Vision insurance
This family owned and operated Meineke Car Care Centers with locations in New Jersey and Pennsylvania is seeking a motivated performance driven Floating Manager. A career with our organization offers the opportunity to make an impact within a rapidly growing business and the chance to learn lead collaborate and connect with other oriented forward-thinking professionals. We invest meaningfully in training development and empowering you to build a career alongside ours.
The Floating Manager will serve as a stand-in manager covering various locations in the absence of the acting manager. This role requires travel as needed to support multiple locations. Must be self-motivated have excellent people skills phone skills and computer skills. Must be customer service oriented. Automotive background / experience not necessary but highly preferred. Here at Meineke we believe in an incentive-based pay structure. Those with high productivity will be compensated accordingly the sky is the limit! Terms to be discussed with applicant and are dependent on experience level.
Responsibilities / Duties
Customer Service
Put the customer first. Go above and beyond to WOW the customer
Maintain YES COMPANY atmosphere. Find ways to say yes to customers and ensure they leave satisfied
Follow company procedures for welcoming customers & checking them in for service gathering information explaining the inspection process and collecting signed work orders before any work is done
Follow company procedures for educating customers on inspection results for their vehicles communicating the benefits and value of any needed work answering any questions and performing any needed repairs
Follow company procedures for checking out customers reviewing any work done seeking feedback scheduling follow-ups etc.
Proactively communicate with customers throughout their visits to the center. Keep them informed manage issues as they arise
Verify that inspections are being performed consistently and accurately on all vehicles. Spot-check & maintain training on inspection procedures as needed
Follow up on any outstanding customer issues or complaints; ensure that they are resolved satisfactorily
Manage daily customer callback process to ensure calls are being made & appointments are being set
Scheduling
Create daily schedules to keep center staffed appropriately for projected sales volume
Adjust schedule as needed to cover absences meet demand or improve center profitability
Proactively note and plan for holidays local events and other things that might impact center sales
Sales
Meet weekly and monthly sales goals
Proactively generate appointments to increase sales
Phone
Follow company phone procedures at all times including daily role-play to maintain skills
Listen to recorded calls on a regular basis; identify areas for improvement
Customer Service
Put the customer first. Go above and beyond to WOW the customer
Maintain YES COMPANY atmosphere. Find ways to say yes to customers and ensure they leave satisfied
Follow company procedures for welcoming customers & checking them in for service gathering information explaining the inspection process and collecting signed work orders before any work is done
Follow company procedures for educating customers on inspection results for their vehicles communicating the benefits and value of any needed work answering any questions and performing any needed repairs
Follow company procedures for checking out customers reviewing any work done seeking feedback scheduling follow-ups etc.
Proactively communicate with customers throughout their visits to the center. Keep them informed manage issues as they arise
Verify that inspections are being performed consistently and accurately on all vehicles. Spot-check & maintain training on inspection procedures as needed
Follow up on any outstanding customer issues or complaints; ensure that they are resolved satisfactorily
Manage daily customer callback process to ensure calls are being made & appointments are being set
Scheduling
Create daily schedules to keep center staffed appropriately for projected sales volume
Adjust schedule as needed to cover absences meet demand or improve center profitability
Proactively note and plan for holidays local events and other things that might impact center sales
Sales
Meet weekly and monthly sales goals
Proactively generate appointments to increase sales
Phone
Follow company phone procedures at all times including daily role-play to maintain skills
Listen to recorded calls on a regular basis; identify areas for improvement
Point-of-Sale
Maintain detailed knowledge of point-of-sale system. Be able to build a repair ticket quickly and efficiently
Order parts from approved vendors in a timely manner; track arrival and verify with technician immediately to ensure parts are correct
Verify full documentation on every ticket inspection sheet estimates work orders final invoice battery test form etc.
Accurately enter pricing and cost of goods into point-of-sale system on every ticket
Maintain detailed knowledge of point-of-sale system. Be able to build a repair ticket quickly and efficiently
Order parts from approved vendors in a timely manner; track arrival and verify with technician immediately to ensure parts are correct
Verify full documentation on every ticket inspection sheet estimates work orders final invoice battery test form etc.
Accurately enter pricing and cost of goods into point-of-sale system on every ticket
Teamwork / Culture
Be a team player. Help other people meet their goals
Train & teach new team members as needed
Contribute to a positive productive team environment
Maintain a positive productive culture among all center team members
Encourage teamwork positivity and accountability among all team members
Be a team player. Help other people meet their goals
Train & teach new team members as needed
Contribute to a positive productive team environment
Maintain a positive productive culture among all center team members
Encourage teamwork positivity and accountability among all team members
Compensation: $45000.00 - $70000.00 per year
As a leader in the automotive aftermarket Meineke is constantly looking for driven and talented individuals to join our over 700 shops spanning coast-to-coast we look for those who share our passion for high quality repair work to help get our customers back on the road.
A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether youre looking for a position as a Shop Manager Technician or Service Advisor Meineke provides opportunities for real-world experience in your local area.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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