Apptad- MS Teams Administrator with Enterprise Voice Expert

Role: MS Teams Administrator with Enterprise Voice Expert
Location: - Day 1 ONSITE - Morrisville NC

Role L3

• MS Teams expert who can conduct as Is studies of existing requirements design future state solutions and help to transform the UCC solution around MS Teams.
• Implementation & Support experience specifically in the area of M365 MS Teams Enterprise Voice Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical.

PRIMARY RESPONSIBILITIES:

• 8 to 10 years experience on Microsoft Teams with Enterprise Voice.
• Experience on AudioCodes/Sonus Gateways/Downstream SBCs
• Experience in Configuring designing Deployment and migrating Voice PBX to MS-Teams platform.
• Experience and Knowledge on MS Teams Direct routing for Enterprise Voice
• Knowledge on Bandwidth planning optimal conferencing traffic capacity QOS.
• Experience with Enterprise Voice Direct Routing Calling Plan gateways trunks voice resiliency etc.
• Design voice interoperability to PSTN QoS implementation for conference and other applications and integration with 3rd party telephony environment.
• Experience Teams Enterprise Voice troubleshooting (Gateways SBAs and complex issues)
• Knowledge on Enterprise Voice feature Call Admission Control Call Park Media Bypass and Auto attendant etc.
• Experience of configuring and troubleshooting Dial Plans Normalization Rules routes PSTN Usage and Voice Policy
• SIP SIP Trunk integration define outbound translation rules inbound dial plan SIP Call flow concepts knowledge of call methods.
• Knowledge on Call quality Dashboard Reporting and Management
• Overview of integrating Video endpoints Teams meeting rooms & Collaboration Bars configurations.
• Understanding of response groups Call queue Auto Attendant Dial by Extension workflows call routing methods.
• Good knowledge on Active Directory & Domain Services Certificate Authority
• Knowledge on Windows PowerShell & PowerShell Scripting
• Coordinates with Customer staff to determine AV/V and basic infrastructure requirements for any new conference room or media design
• Willing to take Initiatives and Automation for improving efficiency & productivity able to work in a fast-paced environment with the ability to adapt to frequent changes and deliver the solution.
• Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1 P2 P3 P4) Incidents(tickets) Change management.

REQUIREMENTS:

• • Bachelors degree in related field or equivalent experience.
  • Experience on MS Teams MS-Teams -EV & SBC/Gateways
  • Support for Videoconferencing platform and experience including operation call set-up and equipment troubleshooting (Cisco Polycom MS-Teams Live etc.)
  • Proficient with Microsoft Teams & M365 admin portal Management.
  • Knowledge of Teams Admin/Pro Portal functions and reporting including telemetry data export and import to Power BI
  • Excellent troubleshooting skills to resolve Level 3 Incidents with probable solutions
  • Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes/Yealink)
  • Exposure on Microsoft Teams Rooms with enhanced collaboration (Surface Hubs/Content Cameras/collaboration displays)

ADDITIONAL DESIRED TECHNOLOGY EXPERIENCE:

• • Video Communications Infrastructure
  • Video on Demand eCDN Conferencing Solutions
  • SIP Troubleshooting (Debug Level)
  • LAN/WAN Understanding w.r.t Collaboration
  • MS Teams & Cisco Collaboration Product line

PROFESSIONAL SKILL REQUIREMENT

1. Ability to work in large teams and manage project milestones

2. Excellent communications & presentation skills

3. Ability to develop requirements based on client inputs

4. Performance/Status reporting to project leads and leadership

5. Ability to work effectively in a remote virtual global environment.