Help Desk Analyst 1
Help Desk Analyst 1
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
Work Location: NA% Onsite - Will utilize own vehicle to travel from Kennebec Valley Community College in Fairfield to Harold Alfond Campus in Hinckley (approximately 7 miles) when needed. Kennebec Valley Community College will reimburse for mileage traveled between these two campuses for work purposes.
Top 3 Skills:
Help Desk experience
In-person IT support experience
Active Directory experience
Help Desk experience
In-person IT support experience
Active Directory experience
Job Description:
The Maine Community College System (MCCS) is looking for a short-term resource to serve as a Helpdesk Analyst located at Kennebec Valley Community College.
The Maine Community College System (MCCS) is looking for a short-term resource to serve as a Helpdesk Analyst located at Kennebec Valley Community College.
Under limited supervision using a high level of judgment this technical services position provides management and troubleshooting of all classroom audio visual and computing equipment.
They provide tier 1 support for enterprise applications and the infrastructure divisions including where appropriate research and proactive maintenance at the assigned colleges.
The position will perform tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS Information Technology Shared Services requiring a vast knowledge of multiple user and server hardware software and Software as a Service environment.
This position is also responsible for installing configuring and maintaining campus specific software and services based on their college assignment.
This position will be on-premises at the KVCC campus in Fairfield Maine.
This position will support incoming tickets for KVCC but also remotely triage and support when possible tickets for WCCC in Calais and SMCC in Portland ME.
Successfully complete installations maintenance troubleshooting and repair of desktop and laptop computers at KVCC requiring analysis and resolution.
They provide tier 1 support for enterprise applications and the infrastructure divisions including where appropriate research and proactive maintenance at the assigned colleges.
The position will perform tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS Information Technology Shared Services requiring a vast knowledge of multiple user and server hardware software and Software as a Service environment.
This position is also responsible for installing configuring and maintaining campus specific software and services based on their college assignment.
This position will be on-premises at the KVCC campus in Fairfield Maine.
This position will support incoming tickets for KVCC but also remotely triage and support when possible tickets for WCCC in Calais and SMCC in Portland ME.
Successfully complete installations maintenance troubleshooting and repair of desktop and laptop computers at KVCC requiring analysis and resolution.
Qualifications:
Must be experienced with Help Desk Ticketing
Must be experienced with In Person IT Support
Prefer candidates with experience with Azure AD/Teams
Knowledge of complex design image creation implementation upgrades management and troubleshooting of computers and labs on all
CMCC campuses.
Ability to provide feedback and make recommendations on current technologies in a team environment.
The ability to assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software.
Support in the research development and maintenance of desktop documentation.
Strong documentation skills
Excellent written and verbal communication skills.
Must be experienced with Help Desk Ticketing
Must be experienced with In Person IT Support
Prefer candidates with experience with Azure AD/Teams
Knowledge of complex design image creation implementation upgrades management and troubleshooting of computers and labs on all
CMCC campuses.
Ability to provide feedback and make recommendations on current technologies in a team environment.
The ability to assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software.
Support in the research development and maintenance of desktop documentation.
Strong documentation skills
Excellent written and verbal communication skills.
Employment Type
Full-time
Key Skills
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