Service Desk Analyst
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Job Location:
Southgate, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
SunSource and its family of companies represent 200 locations and 3000 employees making up one of North Americas leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power Fluid Process Fluid Conveyance General Industrial Components and Industrial Service & Repair.
Service Desk Analyst:
Requirements:
Hands on experience 2 to 5 years working IT administration.
History supporting large organizations (supporting 3000 to 4000 users).
Able to work / commute to two office locations in the Detroit area: Warren MI and Sterling Heights MI.
Ability to manage workload independently and have clear communication skills.
Technical Skills
Software:
Windows Active Directory
Adding new users/computers
Passwords
Deleting users from AD
New hire account set up and de-provisioning experience.
Office 365 Experience- Admin Experience
Working knowledge with Teams One Drive and Share point
Managing M365 licensing
Experience with 2 factor Authentication preferably Okta
Setting up accounts / troubleshooting authentication issues
Resetting Password
Experience with Installing Software
Past experience using a RMM tool a plus
Hardware:
Setting up new printers/peripherals
Setting up/troubleshoot laptop and desktop system
VPN/Wifi remote troubleshooting users that are offline or remote
Experience with ServiceDesk preferably Jira
Open/modify/close Service requests.
Soft Skills
Multitasking
Work well under pressure.
Team player/ Work in a Team environment
We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process please contactemailprotectedto request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source Privacy Policy
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
About Company
As one of North America's leading distributors for mobile and industrial applications, our solutions-based approach supports OEM & MRO customers with their needs in fluid power, fluid process, fluid conveyance, industrial supplies, and service & repair capabilities.
