Senior Associate Engineer - #catalystWSP
Senior Associate Engineer - #catalystWSP
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At Singtel we believe in the strength of a vibrant diverse and inclusive workforce where backgrounds perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair performance-based work culture that is diverse inclusive and collaborative.
Join us and experience what its like to be with an Employer of Choice*. Together lets create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.
Be a Part of Something BIG!
Singtel x Singapore Institute of Technology have embarked on a Work-Study Programme (WSP) launched in Feb 2023. The WSP is called The Catalyst Programme which is a structured on-the-job (OJT) development WSP that allows Polytechnic Diploma holders to secure a full-time position with Singtel while pursuing a university honours degree inInfrastructure and Systems Engineering. This programme is open to Singtels internal employees as well as external polytechnic diploma holders preferably from the ICT domain. Non-ICT diploma holders are encouraged to apply as line with building capability in Singapore ICT sector this program will develop & groom talent over a 3-year period completing micro-credentials for each module which eventually stack-up to an honours degree inInfrastructure and Systems Engineering. Candidates will be offered a specific role as the one shared below. Are you ready for this challenge
Make an Impact by
- To achieve the SLA (Service Level Agreement) closely coordinate with INOC/TAC/1608 on the prompt fault clearing and service restoration of access copper cable.
- Troubleshootthe voice circuit fault. If necessary escalation to tier two technical support.
- Switch work execution in NGN/IPCTX/N2000 are executed in accordance with provided work orders instructions.
- Manage and oversee the queue of pending activities related to work orders.
- Ensure all queued activities are executed promptly to meet operational timelines.
- Identify cases requiring the involvement of other stakeholders and reassign orders accordingly for necessaryaction.
- Support actions to take for rerouting traffic during cable-related service outages.
- Address inquiries clarify instructions and provide updates to stakeholders involved in work order processes.
- Transform operation team for future way of work (automation AI ML)
- Manage asset sighting asset commissioning & condemning.
- Perform any other duties as assigned by the supervisor.
Skills for Success
- A completed diploma from a reputable Polytechnic.
- 3 years or less work experience.
- Able to work independently at the same time a team player.
- Able to work under pressure and has good problem-solving skills.
- Proactive open-minded take initiative to learn and innovate.
- Possess growth mindset and strong desire to improve operational efficiency.
- Able to work during non-office hours on an occasional basis and be on 24-hour by 7-day standby alert for ad-hoc faults.
- Good analytical troubleshooting skills in technical fault isolation.
Your Career Growth Starts Here. Apply Now!
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
Required Experience:
Senior IC
Employment Type
Full-Time
