Customer Support Engineer

Lead the Future of Dentistry.

Overjet is the world-leader in dental AI. Already thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now were looking for talented people to fulfill our mission: improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things: new products new partnerships new content and a new category of AI technology. And as Overjet grows ridiculously fast so will you.

Simply put theres no better place to accelerate your career. Come join us!

The Role

The Practice Operations Team is dedicated to helping clinical teams deliver the best patient care at the dentist office. We apply Overjets cutting-edge dental AI in a SaaS platform so dentists can consistently identify needed patient care and better explain treatment needs with powerful AI visualizations.

Were a cross-functional technical team blending backend frontend data engineering machine learning data science and product. We work closely with sales product clinical and customer success teams to rapidly iterate the Platform and delight clinicians and patients. Join us to transform both your next dentist appointment and the future of global oral healthcare!

We are looking for a Customer Support Engineer with strong technical and interpersonal skills who will serve as the primary Support Engineer for the Overjet IRIS Image Capture platform.

Responsibilities

• Provide support to live customers via email phone and meetings as required
• Utilize a combination of cloud based and open source tools and frameworks to solve complex data problems
• Write efficient and scalable code ensuring code quality and adherence to best practices
• Troubleshoot and resolve software defects and performance issues
• Work cross-functionally with product engineering clinical and customer success teams to streamline the support processes for our IRIS customers
• Ability to be on-call on non-working hours periodically as needed and planned for by the team

Qualifications

• Excellent academic background in Computer Science or other related field
• 2-5 years of experience of Software Engineering experience
• 3 years of SaaS experience
• Experience with customer support
• Experience with Dental Practice Management Systems and Imaging Systems (nice to have)
• Excellent customer-facing communication skills
• Excellent verbal and written communication in English is required
• Ability to thrive in a fast-paced technical and mission-focused environment

Why Overjet

• Competitive Compensation and Equity
• Hybrid workplace that provides flexibility vibrant in-person workspaces and the ability to build strong connections across all of Overjet - regardless of location
• 401k plans with a matching program
• Medical Dental and Vision coverage: 99% employee premium covered 75% dependent premium covered
• Life and ADD Insurance
• 8 weeks Paid Parental Leave
• Optional HSA with Employer contribution
• Flexible Time Off and company paid holidays
• Annual Learning and Development Stipend
• Work from Home Stipend

Our Hybrid Workplace

We have a unique hybrid workplace at Overjet which combines the teamwork of meeting in person with the flexibility of working from anywhere.

Many of our positions are based in San Mateo New York City Boston Salt Lake City and Lahore. The Jetsetters who live in these geo-hubs come to the office on Tuesdays and Wednesdays while having the option to work from home the rest of the week.

Our People Team is happy to answer any questions about what hybrid work means for your specific role!

Overjets Values

• Excellence: We set ambitious goals and strive for excellence.
• Velocity: We focus act with urgency and deliver results.
• Ownership: We take ownership dive deep and solve problems.
• Win-win: We play to win setting ourselves and our customers up for success.
• Growth: We stay curious seek feedback and continuously learn and grow.

Company Recognition

• Honored as one of the2025 Best Places to Work by Built Inand
  2024 Best Places to Work by Built In
• Named one of the TIME Best Inventions of 2024
• Recognized inNewsweeksMost Loved Workplaces in America 2024
• Won the Dental Health category at theDigital Health Awards 2024
• and2024 Best Places to Work by Built In
• Recognized as one of theTop Startups of 2023 by LinkedIn
• Named one of the2023 Worlds Most Innovative Companies byFast Company
• Included on the definitive2022 Forbes AI 50
• Featured inBloombergForbesFast Company andTechCrunch

EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We believe diversity enriches our team so we hire people with a wide range of identities backgrounds and experiences. Even if you dont meet 100% of the qualifications for this job we strongly encourage you to apply!

If you are a Colorado resident: Please contact us by emailing to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.