SCM Systems Adoption & Helpdesk Coordinator - Internal Applicants Only
SCM Systems Adoption & Helpdesk Coordinator - Internal Applicants Only
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Job Description
What we are looking for:
NRC Norway is looking for a SCM Systems Adoption & Helpdesk Coordinator.
Are you passionate about systems training and problem-solving NRC is rolling out a Warehouse Management System across key warehouses and we need a coordinator who can make it happen!
In this pivotal role youll drive system adoption by identifying training needs and delivering tailored sessions be the go-to problem solver resolving service tickets within agreed timelines and support communication and coordination for NRCs wider digital Supply Chain systems.
If youre tech-savvy solutions-driven and ready to support humanitarian operations through smart systems this role is for you.
What you will do:
- Be a champion for the WMS in order to ensure successful adoption utilization and ongoing value to the organization.
- Responsible for planning designing and the delivery of relevant training material to the identified stakeholders.
- Responsible for the timely resolution of service requests as agreed upon in the Service Level Agreement (SLA).
- Ensuring that the end user perspective is captured and relayed to the Project Manager.
- Support in the testing and delivery of new modules and features and ensure a smooth transition towards business as usual (BAU)
- Escalate any technical issues that cannot be resolved to the Tech lead SCM
- Responsible for identifying the training and capacity building needs of identified users of SCM related digital systems with a focus on Warehouse Management System.
- Responsible for reviewing existing training material and making improvements to it in consultation with key stakeholders.
- Responsible for planning and delivering trainings to identified users.
- Responsible for assisting users by addressing their Service Requests as agreed upon in the Service Level Agreement (SLA).
- Review and analyze Helpdesk Service Requests and reports to better understand users struggles and training needs.
- Support the Project Manager in the planning and implementing the WMS in identified warehouses across NRC.
- Support with change management activities including getting buy-in from relevant stakeholders early in the process.
Please download thedetailed job descriptionto learn more about the position.
What you will bring:
- Experience in planning and delivering on training and capacity building initiatives
- Experience in coordinating with multiple stakeholders
- Experience in operating digital systems preferably Supply Chain related digital systems
- Experience of working in the field particularly in Logistics would be a huge advantage
- Prior NRC experience though not necessary would be an advantage.
- Fluency in English both written and verbal is a must. Knowledge of one or more of the following languages not essential but would be an advantage: French Spanish and Arabic.
- Experience with change management and organisational development
- Experience in working with digital tools
- Proficiency in communicating with internal as well as external stakeholders.
What we offer:
- Duty station: Oslo are also open to receiving applications from any country where NRC has representations
- Contract: Fixed Term (Up to 31/12/2025).
- Travel: 10%.
- Salary/benefits: grade 7 on NRCs Resident salary scale with accompanying terms and conditions.
- NRC is an equal opportunities employer. We are committed to diversity without distinction to age gender religion ethnicity nationality and physical ability.
- We think outside the box encourage ideas and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.
Find out more about the benefits of working for NRC
Important information about the application process
- For Internal candidates: To apply as an internal candidate log in with your official email or click on Opportunity MarketPlace.
- When creating your profile include your full name as given on your passport. Complete all the system-required fields for experience employment history and education.
- Submit your application and CV in English taking care to attach your latest CV.
- Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
- We receive many applications for each vacant position and so only shortlisted candidates will be contacted.
If you have any questions about this role please emailwith the job title as the subject line.
Why NRC
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15000 staff work in crises across 40 countries providing life-saving and long-term assistance to millions of people every year.
Watch this short videoto see NRC in action.
We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people If you are NRC offers you the opportunity to:
- do demanding and professional work often in challenging contexts.
- join a work culture that empowers every employee to share ideas and take responsibility.
- be part of a welcoming and supportive community committed to human dignity.
Required Experience:
IC
Employment Type
Full-Time
