Internship: Ticket Quality Auditing Tool
Internship: Ticket Quality Auditing Tool
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Job Description
Job Title
Internship: Ticket Quality Auditing ToolJob Description
Assignment type: Internship
Start date: February 2026
Assignment duration: 3 - 6 months
Location: Veghel
Education level: Bachelor/Master
Desired study: Computer Science Data Science Artificial Intelligence Information Technology and Software Engineering
Language: English
Description of assignment
Are you passionate about developing tools that enhance business operations Join us as an Intern Developer and help build a Ticket Quality Auditing Tool that will revolutionize how we assess and improve the quality of customer support interactions.
In this role you will work on creating a tool that evaluates support tickets for clarity professionalism accuracy ticket status and compliance with service level agreements (SLAs). The tool you develop will empower our support teams with insights to ensure consistent and high-quality service and ticket quality.
Department description
You will be joining the AMZ DSD (Amazon Dedicated Service Department) team within Vanderlandes Service business unit. The team operates at the intersection of high-performance logistics customer support and technical innovation closely collaborating with global AMZ FCs and various internal departments. The working environment is dynamic and multidisciplinary where collaboration creativity and initiative are highly valued. Interns are treated as full team members actively contributing to impactful projects and strategic discussions.
Tasks/responsibilities
- Design and develop a tool to audit customer support tickets based on predefined quality criteria
- Implement scoring systems to measure key aspects of ticket quality
- Create dashboards for reporting and visualizing agent performance
- Documentation: Document the results comprehensively and present findings to the team.
- Testing and Validation
Your profile
- Proactive attitude and problem-solving mindset
- Experience or interest in AI scripting (e.g. Python java etc)
- Experience or interest in dashboarding tools (e.g. Power BI Grafana)
- Basic knowledge of networking or industrial systems is a plus
- Passion for sustainability and innovation
- Strong communication skills
- Ability to work independently and in a team
- *Mandatory enrolment to a Dutch Education System & resident of The Netherlands.
Contact
Do you recognize yourself in this challenging profile Are you looking for an internship in our organization Please fill out the application form and upload your resume and cover letter. For more information contact us by e-mail:
Required Experience:
Intern
Employment Type
Full-Time
