Customer Success Associate
Customer Success Associate
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
- Responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle.
- Assist customers optimize the values/benefits of the software; monitor adoption and diagnose problems so as to develop and execute solutions to ensure the platform is meeting customer expectations.
- Maintain excellent service standards going above and beyond to ensure customer satisfaction retentionand expansion.
- Identify and escalate issues to the Technical Support team and followup to ensure resolution within the Service Level Agreement.
- Contribute toSeamlessHRsrevenue by efficient upselling of products and services to customers.
- Process milestones for the clients and employees to work toward
- Assist customers with setting up and navigating software
- Sustain business growth and profitability by maximizing value
- Any other duties that may be assigned.
- 3-4 years of experience working with a SaaS Company.
- Technical aptitude and the ability to understand and explain complex concepts in simple terms.
- Great interpersonal and relationship-building skills.
- Customer service experience and a customer-centric attitude.
- Highly organized and able to multi-task.
- Self-driven and proactive nature
Required Experience:
IC
Employment Type
Full-Time
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