Business Intelligence Data Analyst (Mexico City - Hybrid)
Business Intelligence Data Analyst (Mexico City - Hybrid)
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1 Vacancy
Job Description
About Us
SimplePractice is headquartered in Los Angeles California but we have team members who work and live across the United States Dominican Republic Mexico City and Ukraine.
We are the worlds leading health practice management software. We build products that help clinicians (e.g. therapists psychiatrists) run their private practices with ease. At the end of the day our mission is to empower private practices to thrive.
Our Culture
At SimplePractice culture is our foundation. It influences the way we work how we serve our customers and how we approach accomplishing our mission. We have five core values that we strive to embody every day:
- We think big
- We take simplicity seriously
- We come as we are
- We act with humility
- We are built on trust
Culture is everyones responsibility at SimplePractice. Our culture is what drives us to do better for our teammates and customers.
Connection and collaboration are also key to our success. You will work with our talented multi-national teams and have opportunities to participate in onsites in both the US and Mexico.
The Role
We are looking for a skilled and analytical Business Intelligence Data Analyst with 3 years of experience to join our Customer Success this role you will turn data into insights to drive decisions improve customer outcomes and help scale our Customer Success operations. Your expertise in SQL and data storytelling will be key to identifying trends supporting key initiatives and building impactful dashboards and reports.
Key Responsibilities
- Partner with Customer Success leadership to define track and analyze key performance indicators (KPIs)
- Build and maintain SQL-based queries reports and dashboards using BI tools (e.g. Tableau Looker PowerBI)
- Translate business needs into analytical frameworks and actionable insights
- Monitor and report on customer engagement retention onboarding and different channel (phone chat email) support metrics
- Collaborate cross-functionally with Product Engineering and Data Engineering teams to access and model relevant data
- Ensure data accuracy integrity and consistency across reporting sources
Desired Skills & Experience
- A bachelors degree in Computer Science Information Systems Data Science Business Analytics or a related field (Masters degree preferred) .
- 3 years of experience in a data analyst business intelligence or related role
- Advanced SQL skills and experience working with relational databases
- Hands-on experience with BI/reporting tools (e.g. Tableau Looker Power BI)
- Strong analytical thinking and ability to distill complex data into clear insights
- Experience working with or supporting Customer Success Customer Experience or similar customer-facing teams
- Excellent communication and stakeholder management skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
Bonus Points
- Experience with customer lifecycle analysis
- Familiarity with dbt Snowflake or cloud data warehouses
Benefits
We offer a competitive benefits program including:
- Privatized Medical Dental & Vision Coverage
- Work From Home stipend
- Flexible Time Off (FTO) wellbeing days paid holidays and Summer Fridays
- Monthly Meal Reimbursement
- Holiday Bonus 15-day Aguinaldo
- Hybrid Work Schedule & Catered Lunch
- A relocation bonus for candidates joining us from a different city
- Employee Resource Groups (ERGs)
California Job Applicant Privacy Notice
Thank you for your interest in opportunities at SimplePractice LLC (SimplePractice or us or we or our). Please note that when you submit your resume or application materials to us for employment purposes you are subject to theSimplePractice California Job Applicant Privacy Notice.
For more information about our privacy practices please contact us at.
Required Experience:
IC
Employment Type
Full Time
