Product Operations, Incident Response Coordination & Regulations
Product Operations, Incident Response Coordination & Regulations
Posted on :
21-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-08-2025
Job Description
About Nubank
Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the worlds largest digital financial services platforms serving 85 million customers across Brazil Mexico and Colombia. As one of the leading technology companies in the world Nu leverages proprietary technologies and innovative business practices to create new financial solutions and experiences for individuals and SMEs that are simple intuitive convenient low-cost empowering and human. Guided by its mission Nu is fostering access to financial services across Latin America.
Our Product Operations Team
At Nubank many things are done from scratch. We understood that to offer the most transparent fair and intuitive financial products and services we had to rebuild them from the ground up just as we did in our early days. We needed professionals who could navigate from business strategy to project management for this endeavor from risk assessment to cross-team alignment. Thats how and why our Product Operations team was born. A quarter Product Manager a quarter Business Analyst a quarter Management Advisor and a quarter Something else Product Ops are the ultimate owners of Nubanks operations ensuring that projects and processes run efficiently.
Responsibilities will include:
- Regulatory Experience.
- The power to declare an Operational Contingency and activate the BCP or DRP without needing multi-level approval during a crisis.
- Authority and capability to command and direct personnel from other departments (infrastructure networks development eng legal compliance fraud etc) during an incident.
- Coordinate incidents mitigation ensuring that teams are following the incident response process correctly.
- Ability to communicate calmly precisely and unambiguously with the regulator (CNBV and Central Bank) during high-stress situations.
- Explain a complex technical problem in terms of its regulatory financial and reputational impact to both the CNBV and senior leadership.
- Coordinate postmortems ensuring that the causes of incidents are being addressed.
- Validate regulatory demands to ensure that the incident management process is compliant.
- Answer internal audit and risk requests.
- Act as the focal point for regulatory inspections.
- Support on Disaster Recovery tests organization and ensure that all stakeholders are aligned.
- Support on escalating chaos engineering tests through the Company.
Were looking for an experienced Product Operations who has:
- 5 years of experience in similar roles
- Fluent or native Spanish and English
- Experience in managing significant incidents or crises in the past at least 5 years in the same or similar position in the financial sector managing this type of contingencies.
- Experience not just in resolving the crisis but in leading the root-cause analysis and creating robust action plans to prevent recurrence.
- Knowledge about a technical ecosystem that supports all of our products. Having been exposed to disaster recovery tests is a plus.
- Capacity to navigate in ambiguous situations managing challenging stakeholders in a fast-paced environment.
- Outstanding communication skills; ability to communicate concisely and effectively across all levels of the organization
- Demonstrable track record of tactical stakeholder management
- Experience with regulatory requirements and preferably has already worked on audits and inspections
Benefits
- Nubank equity
- Health and life insurance
- Food card
- 17 days of paid vacation with 25% vacation bonus
- Holiday Bonus (Aguinaldo) of 30 days of pay per year
- NuCare - Our mental health and wellness assistance programNuLanguage - Our language learning program
- Extended maternity and paternity leaves
Diversity and Inclusion at Nu
We want to build products and experiences for everyone who wants to take back control over their finances thats why we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology and we hire under equal opportunity irrespective of gender ethnicity religion sexual orientation or background. We are proud to say that 30% of our team recognize themselves as part of the LGBTQ community and 40% of our team identify as women in all positions and seniority levels. We are a very process-light organization that values human interactions and that is a very important part of our culture. At Nu everyone has the opportunity to speak up and participate grow and share ideas.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
