Customer Success Business Specialist, Enterprise
Customer Success Business Specialist, Enterprise
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
How youll add value:
- Execute daily weekly and ad hoc tasks as assigned through the teams board.
- Follow detailed task instructions and complete all deliverables by the defined due dates.
- Monitor and manage critical issues for hypercare accounts including:Troubleshooting failed or missing daily sales imports; verifying and correcting labor detail import issues; manually extracting preparing and formatting reports or data sets that are not yet automated; collaborate with Customer Success Managers to alleviate workload by performing manual processes on behalf of clients.
- Identify and flag gaps in workflow or instruction inefficiencies and provide weekly feedback to the CS team on ways to improve.
- Contribute to strong internal documentation of processes to ensure repeatable execution and team knowledge transfer.
What youll need to be successful in this role:
- Strong proficiency in Excel including the use of formulas filters and data formatting.
- Familiarity with Microsoft Office Suite especially Outlook and Word.
- Effective time management and task prioritization skills; able to manage high-volume task queues.
- Prior experience in restaurant operations and/or accounting highly preferred.
- Comfort working with multiple platforms in a SaaS ecosystem (ERP labor management POS integrations etc.).
- Ability to follow detailed written instructions and standard operating procedures.
- Strong written and verbal communication skills.
- experience is a plus.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
