Dir, P3, Workpl Ops & Supp II : Job Level - Director

Infrastructure Service Manager
Position Category: Information Technology
Position Type: Full-Time Location: Japan
Company Profile
Morgan Stanley is a global financial services firm and a market leader in investment banking securities investment management and wealth management services. With offices in more than 43 countries the people of Morgan Stanley are dedicated to providing our clients the finest thinking products and services to help them achieve even the most challenging goals.
As a market leader the talent and passion of our people is critical to our success. We embrace integrity excellence teamwork and giving back.
Role Profile
The management and traceability of desktop data bearing IT assets is a top priority for Morgan Stanley. The Infrastructure Service Manager will be responsible for ensuring that all desktop data bearing assets are managed in accordance with Morgan Stanley policies and procedures throughout the IMAC (Installs Moves Add and Changes) lifecycle and hardware break-fix.
The Infrastructure Service Manager will manage a local team whose remit will include the receipt building configuring installing moving break-fixing and decommissioning desktop assets. This will also include inventory and stock management. They will provide procedural support to their team to ensure projects are executed in accordance with established operating instructions.
They will be the primary interface for move projects for Corporate Services and stock management for non-Data Center Comms Room IT Assets as well as the escalation point for any IMAC related activities for their region. Skills Required
- A wide range of experience in a Technology role preferably in the financial or Investment Banking industry
- Able to demonstrate strong team leadership skills.
- Proven experience of adherence to detailed processes.
- Self-motivated personality with a very high level of attention to detail
- The ability to maintain and develop formal and informal relationships with key stakeholders and with peer Service Managers globally to ensure a consistent approach in each region.
- The ability to multi-task in a high paced and demanding environment is crucial.
- Experience with managing relationships with vendors including the monitoring of Service Level Agreements
- Ability to communicate at all levels of management.
- Proficient in written and spoken English and Japanese (Japanese is required between vendor communications)

Skills Desired
- Experience working in Agile teams and an understanding of Agile practices.
- An understanding of or qualification in ITIL practices.
- Advanced understanding of Microsoft Office products (including admin functions)
- Excellent problem solving and analytical skills.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first doing the right thing leading with exceptional ideas committing to diversity and inclusion and giving back - arent just beliefs they guide the decisions we make every day to do whats best for our clients communities and more than 80000 employees in 1200 offices across 42 countries. At Morgan Stanley youll find an opportunity to work alongside the best and the brightest in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey offering some of the most attractive and comprehensive employee benefits and perks in the industry. Theres also ample opportunity to move about the business for those who show passion and grit in their work.

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Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds talents perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting developing and advancing individuals based on their skills and talents.