Solutions Engineer
Solutions Engineer
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Job Description
About Glean:
Founded in 2019 Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find organize and share information across their teams. By integrating seamlessly with tools like Google Drive Slack and Microsoft Teams Glean ensures employees can access the right knowledge at the right time boosting productivity and collaboration. The companys cutting-edge AI technology simplifies knowledge discovery making it faster and more efficient for teams to leverage their collective intelligence.
About the Role:
The Solution Engineer role sits within the GTM organisation within the Japan; making you a trusted technical advisor of the local sales team our partners and our customers. You will work on many exciting projects with some of the most future-forward organisations; helping to guide the beginning of their Generative AI journeys.
At Glean our Solution Engineers work with our customers to help them connect Glean to their most important decision-making platforms. These platforms include Microsoft 365 Google Workspace Jira Confluence Slack GitHub Zendesk and everything in between! As an SE you will work closely with our local Account Executives (AEs) and will be responsible for the technical success and delivery of our sales opportunities. Your role will include:
- Performing interactive demonstrations of the Glean platform to prospective customers.
- Educating the technical teams of our prospective customers on the architecture of the Glean platform. Specifically articulating the how of how our solution works in the context of the customer landscape.
- Scoping and executing sponsored pilot and Proof of Value (PoV) exercises to ensure the technical requirements and business objectives that the Glean solution provides are validated.
- Educating and training our customers and partners on our product to ensure that they are set up for success.
- Presenting at company sponsored events such as Google Cloud Next and AWS re:invent.
- Liaising with Glean product managers and engineers to investigate issues raise feature requests and understand our future roadmap.
What were looking for
At Glean we consider 3 critical dimensions for being a successful SE: (aha * wow) / t:
- aha Do you have a curious mind and are constantly trying to learn Do you bring use cases/capabilities/ideas to light that either werent in play previously or undiscovered before your involvement Do you inspire others with your passion for new ideas Do you listen actively to the real problem during customer meetings
- wow Do you bring the magic to your demos and presentations Do you leave the audience wanting more whether than be online in-person or at events Are your demos on point your meetings targeted and assets of the highest quality Is your word your bond and you are trusted by others to deliver on time and within expectations
- t The most precious commodity of all time. Do you maximize your aha and wow by scaling yourself and others Are you a multiplier and an amplifier of teammates and customers Does your involvement in a deal or opportunity drive success for you and for others
Glean expects you to be an innovative thinker who doesnt settle for mediocrity or the status quo. Challenge yourself us and customers to ensure we can all succeed in this new era of Gen AI-derived productivity.
What you will need
- You will have a bachelors degree in Engineering Computer Science Information Technology or a related field (or equivalent work experience).
- At least 4 years experience in enterprise software pre-sales and have used value-based discovery frameworks.
- You possess excellent analytical and problem-solving skills with the ability to handle complex technical challenges.
- You are able to explain complex technical concepts in laymans terms to help educate and train our customers prospects and partners.
- You are comfortable presenting both virtually and in-person
Key knowledge and skills
- Thrive in a customer-focused tight-nit and cross-functional environment - being a team player and willing to take on whatever is most impactful for the company is a must.
- A proactive and positive attitude to lead learn troubleshoot and take ownership of both small tasks and large features. Were looking for SEs that take initiative not ones that wait around to be assigned work.
- Strong understanding and experience administering (or integrating with) popular SaaS tools such as Microsoft 365 Google Workspace Slack Asana (and more!)
- Familiarity with cloud infrastructure (IaaS) platforms such as GCP AWS and Azure.
- Familiarity with identity services and Single Sign-On (SSO) providers such as Azure/Entra ID Okta and protocols such as SAML SCIM and OIDC.
- Familiarity with APIs including sending and receiving data from API endpoints and how to troubleshoot issues.
- Familiarity with security concepts and tools e.g. Firewalls VPNs SSL/TLS DLP WAFs and proxies.
Bonus points
- Knowledge of one or more programming languages (e.g. Python Java Go)
- Examples of something you have developed created or written about.
- Do you have a profile on GitHub or a blog where you occasionally write Show us!
- Do you have a project that you have worked on at another company (that you can talk about) that youre proud of Tell us about it!
- Knowledge of how a search engine like Google works (the core concepts of crawling indexing etc)
- Knowledge of Retrieval Augmented Generation (RAG) as it pertains to LLMs and Generative AI.
The most important tool in your technical toolbox will be the ability to explain the how at a conceptual level. You are not alone and will be supported by a more technical solutions architecture team for the truly deep conversations.
Compensation & Benefits:
Compensation offered will be determined by factors such as location level job-related knowledge skills and experience. Certain roles may be eligible for variable compensation equity and benefits.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. Were committed to an inclusive and diverse company. We do not discriminate based on gender ethnicity sexual orientation religion civil or family status age disability or race.
#LI-remote
Employment Type
Full Time
