EMEA Client Service and Onboarding Associate
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join our EMEA Client Service and Onboarding team where your expertise in cash management and project management will be pivotal in delivering high-quality client experiences. Collaborate with diverse internal partners to ensure seamless service delivery and contribute to the success of Global Corporate Bank clients. This role offers opportunities for professional growth and the chance to make a significant impact on client relationships and business outcomes.
As an EMEA Client Service and Onboarding Associate within the Global Corporate Bank you will oversee the onboarding and setup of core cash management services for our regional clients. You will manage the entire implementation process including client kickoff project scoping documentation service setup testing go-live and transition to Client Services. Your role involves collaborating effectively with Implementations Sales Product Client Service and various internal functional partners to ensure seamless service delivery and a high-quality client experience.
Job Responsibilities:
- Implement cash management solutions of varying size and complexity primarily in EMEA.
- Oversee multiple projects serving as the central point for both internal and external customers.
- Partner closely with Sales Product Client Service Operations and other internal partners to ensure successful project delivery and client experience.
- Develop project plans for each deal incorporating the methodology used within the Project Management Team and provide guidance to clients regarding their role within the plan.
- Attend and host regular client meetings/calls to review the project against the plan.
- Collaborate with internal and external parties to deliver solutions within minimum time frames.
- Provide accurate and timely implementation statuses and escalate issues impacting client experience or target dates.
- Support team colleagues as required.
- Identify and communicate process gaps and improvement opportunities; own improvement initiatives and be recognized by partners as a process expert.
- Adhere to all JPMorgan Chase department policies and procedures.
- Attend meetings and training as required to continue development and product knowledge.
Required Qualifications Capabilities and Skills:
- Experience working with corporate and/or financial institutions clients with strong client servicing skills.
- Strong verbal written and interpersonal communication skills.
- Project management skills required.
- Excellent time management and prioritization skills in a high-pressure competing-priority work environment.
- Ability to work in a team environment and partner with colleagues.
- Effective issue resolution and escalation skills.
Preferred Qualifications Capabilities and Skills:
- Experience working with Treasury Services and Securities products is an advantage.
- A second fluently spoken European language (French Spanish Italian) would be beneficial.
Required Experience:
IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
