Senior Consultant - Experience Design
Senior Consultant - Experience Design
Posted on :
21-08-2025
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1 Vacancy
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Job Description
ABOUT INFOSYS:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Visitto see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
SHORT DESCRIPTION:
As a Lead Service Designer youll lead the creation of comprehensive data-driven experiences for our clients. Youll transform insights into actionable strategies aligning business goals with user-centric designs. This role demands expertise in both service design and business analytics ensuring that our solutions are innovative data-backed and scalable across diverse digital touchpoints. Your key responsibilities include:
RESPONSIBILITIES:
SKILLS/COMPETENCIES
Were looking for a self-driven Lead Service Designer with a keen interest in both design and business strategy. You thrive in complex challenging environments and enjoy solving problems that blend user experience with business intelligence. Youre passionate about great user experiences and use both creative and analytical thinking to iterate and refine solutions. You value quality over quantity and understand that design is about the solutions you explore not the number of screens you produce. Strong communication skills and attention to visual interaction details are essential.
EEO Statement:
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Visitto see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
SHORT DESCRIPTION:
As a Lead Service Designer youll lead the creation of comprehensive data-driven experiences for our clients. Youll transform insights into actionable strategies aligning business goals with user-centric designs. This role demands expertise in both service design and business analytics ensuring that our solutions are innovative data-backed and scalable across diverse digital touchpoints. Your key responsibilities include:
RESPONSIBILITIES:
- Translating client insights and business data into compelling service experiences supported by a strong narrative. Creating customer journeys by capturing each touchpoint in the respective business area ensuring alignment with the operating model and business processes.
- Experienced in preparing business proposals and case studies with a passion for exploring the unknown and transforming insights into tangible assets. Able to collaborate effectively with Experience Designer Visual Designer and Business Leader while also contributing independently.
- Collaborating with key stakeholders to define project scope ensuring that both user needs and business objectives are met.
- A mastermind in user research adept at crafting strategic design approaches by selecting the right methodologiesincluding user research personas journey maps service blueprints wireframes prototypes usability testing and accessibility auditsand making data-driven recommendations through infographics competitor analysis and questionnaire and survey.
- Developing high-quality presentations to articulate your ideas and deliverables.
- Utilizing business analytics to inform design strategies and measure the impact of service improvements on user behavior and business outcomes.
SKILLS/COMPETENCIES
Were looking for a self-driven Lead Service Designer with a keen interest in both design and business strategy. You thrive in complex challenging environments and enjoy solving problems that blend user experience with business intelligence. Youre passionate about great user experiences and use both creative and analytical thinking to iterate and refine solutions. You value quality over quantity and understand that design is about the solutions you explore not the number of screens you produce. Strong communication skills and attention to visual interaction details are essential.
- At least 12 years of experience in Service Design Product Design or UX Design with a strong focus on integrating business analytics into the design process.
- A portfolio showcasing problem-solving capabilities with case studies that highlight your thought process use of research summaries data analytics and final outcomes.
- Experience in face-to-face client interactions presenting and defending your design decisions confidently.
- Business analytics skills: An understanding of how to use data insights to drive design decisions and measure success.
- Experience working within the WeChat ecosystem and designing WeChat Mini Programs or other digital products in China (experience in O2O service is a plus)
- Experience working with cross-functional teams to ensure that both user experience and business objectives are met. End-to-end project experience is a plus.
- Domain expertise in either retail customer experience sports racing or financial services is a plus
- A degree in design business or a related field. Applicants from other backgrounds with a strong portfolio business acumen and a drive to deliver excellent user experiences are encouraged to apply.
- Professional proficiency in both English and Mandarin in reading writing and daily communication (Cantonese is a plus)
- The ability to navigate cross-cultural communication differences and adapt designs to regional preferences.
- This role is based in Hong Kong. A candidate who can be onsite in Hong Kong for at least 3 days per week will also be considered.
EEO Statement:
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
Senior IC
Employment Type
Full Time
Key Skills
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