Pension Administration Manager
Pension Administration Manager
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Job Description
You will work with the operations manager to manage the pension schemes which include schemes administration customer servicing accounting auditing preparation of statistics and management reports.
The Role
- Manage and coach a small team to ensure progress against established budgets timelines and quality standards
- Serve as primary daily contact to clients on delivery of services.
- Respond to and resolve complex issues including those escalated by the team member
- Monitor the flow of day-to-day operations to ensure KPIs and SLAs are met
- Promote and provide training coaching and mentoring to ensure staff are continuously developed
- Participate in process and technology transformation programs if needed
- Create a culture of continuous review and improvement across people process and technology
- Positively represent the administration function to both internal and external senior stakeholders
- Retain existing business
Qualifications
The Requirements
- Customer services and operations experience on MPF/ORSO retirement schemes is highly preferred.
- Well organized and detail-oriented
- Customer focus with good communication and interpersonal skills
- Able to work independently and under pressure
- Good command of written and spoken English and Cantonese
- Proficient in Microsoft Office (specifically Excel and Word)
What can we offer you
In return you will be rewarded with a competitive salary and a comprehensive benefits package including: a fantastic pension scheme life insurance medical insuranceand flexible benefits including dental cover additional life assurance and many other options and Corporate deals. We also adopt a hybrid working arrangement whereby a combination of work-from-home and in office is adopted.
WTW is an equal opportunity employer.
Required Experience:
Manager
Employment Type
Full-Time
