Tipalti | Payment Operations Specialist
Tipalti | Payment Operations Specialist
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Job Description
On behalf of Tipalti SD Solutions is looking for a talented Payment Operations Specialist to step onto a fintech unicorn rocketship!
SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.
Responsibilities:
- Monitoring and verifying the smooth operation of the Tipalti payments platform.
- Working with Tipaltis engineering team to troubleshoot and resolve operational issues in a timely fashion.
- Interacting with Tipaltis partners to troubleshoot and resolve operational issues in a timely fashion.
- Providing operational and technical support to Tipaltis internal teams.
- Sharing product feedback with Tipaltis Product and R&D teams to continuously improve the quality and efficiency of the Tipalti global payments platform.
Requirements:
- BA in Economics Business Administration Finance or equivalent that demonstrates quantitative and analytical orientation.
- A minimum of 2 years in payment operations bank operations and/or transaction processing (or similar functions)
- Two years of experience in operational or technical support at a SaaS company or Fintech industry is preferred.
- Ability to think analytically to address and resolve time-critical payments issues
- Proven ability to read debug and understand HTML code API calls etc. an advantage
- Advanced Excel skills including pivot tables lookup functions etc. (preferred)
- Experience in working with CRM systems (Salesforce Zendesk) an advantage
- Passionate for customer support and customer advocacy
- Excellent written and oral communications skills
- Detail-oriented and well organized.
- Able to work in a fast-paced deadline-driven environment
About the company:
It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M funding.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
