Senior SAP BASIS Engineer
Senior SAP BASIS Engineer
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.
Summary
The mission of Enterprise Cloud Services (ECS) Delivery organization is to fully utilize the value of SAPs integrated portfolio while managing cloud operations and customer support (including SAP and partner-led engagements). We strive to provide a spectrum of cloud deployment options for our customers with our own infrastructure our partners and through public cloud infrastructures. With a clear priority to drive the architecture and provision of a clean core CS&D enables customers to adopt SAPs innovation tailored to their specific business processes and data.
The RDE team will focus on de-escalation or escalation avoidance for ECS customers with the focus on Go Green plans. RDE team will have various technical experts who would collaborate with various SAP stakeholder and customers to drive de-escalation.
What youll do
The Senior SAP BASIS Engineer plays a pivotal role within the SAP ECS Regional Delivery Expert serving as a trusted advisor responsible for safeguarding and optimizing strategic customers investments in SAP Enterprise Cloud Services. We are looking for an experienced SAP technology professional expert for the regional delivery expert team who should have a proven track record in Administration in SAP ABAP and SAP products and Critical Situation Handling with a strong technical and process background Also having customer first mindset.
As Regional Delivery Expert - you are responsible for:
Ensuring Day to Day quality service delivery and defining tracking and achieving various ambitious service KPI and SLAs.
Quick responses during escalations take proactive steps to avoid escalations identifying and driving initiatives to improve the operation and stability for our customer system and Driving initiatives to standardize and simplify operations.
Perform comprehensive performance assessments for the critical customer.
Oversee performance testing benchmarking for new IT stack (HANA OS) to find performance issue before sign-off for production implementation using data-driven approach.
Collaborate with ECS Service Engineering Client Delivery Management EOS Operations Technical operation and Customer to optimize system configurations and landscape stability
Proactively Monitor production system performance help team to proactively identify issues and provide recommendations to maintain optimal performance levels.
Root Cause analysis for Service requests failures/outages performance issues continuous improvement methodologies
Bring in Continuous Improvement Initiatives to address customer pain points and enhancements in the Service Delivery
Streamline standard operating procedures by focusing on automation enhancements.
Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.
Run the hyper care support for the critical customers.
What youll bring
8 years of Technical Operations in ABAP/JAVA/HANA/DB2
Hands-on experience in one of the areas like SAP System Administration Basic System Performance Management Lifecycle events (Upgrades / Updates/Migration) SAP Project Management Support Escalation Management
Practical knowledge with SAP technologies like SAP NetWeaver Business Objects SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE) SOLMAN.
Experience in performance tuning and issue troubleshooting.
Experience in system upgrades and migrations using standard tools.
Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.
Experience in Service Management like Service request Incident Management
Experience in Problem Management Root cause analysis methodologies
Education and Qualifications
Bachelors degree or higher in one of the following areas: Computer Science Engineering Information Technologies Management.
Professional Certification of SAP BASIS Business Object with exposure to Project Management tasks including PMP and ITIL certification.
Cloud knowledge (e.g. experience of working in Public Cloud Domains like Microsoft Azure AWS and GCP)
#SAPECSCareers
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 429409 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid.
Required Experience:
Senior IC
Employment Type
Full-Time
