Senior Program Manager, GM Field
Senior Program Manager, GM Field
Posted on :
21-08-2025
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1 Vacancy
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Job Description
At Amazon were working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people. Global Mile is a team of highly experienced logistics professionals enabling Amazons international selection expansion goals through providing Customers a one stop shop for international transportation providing end-to-end supply chain solutions for our Customers. Within this team CN Seller Operations is seeking a self-motivated leader with rich experience in customer service and interested in improving the way products are bought sold and distributed on a global scale to join us as a Program Manager for China.
Key job responsibilities
in the design development and implementation of GM seller service model to improve seller experience and operational efficiency
and initiative opportunities to drive efficiency by improving operation processes and creating metrics to quantify improvements to seller service costs.
the Voice of the sellers gathering requirements creating and implementing CS tiered escalation mechanism across the business teams to improve effectiveness in seller problem solving
with stakeholders to constructively lead the transformation of seller service opportunities to improve the quality cost and drive continued improvement of sellers experiences.
a broad and strategic view collaborating with Product Sales finance and Operation teams to design seller service product roadmap to ensure that we meet key success criteria and promised value of our Sellers.
and direct Amazon Global Logistics Seller Service Team.
and develop the team with prioritization constructive feedback resources planning and data driven decisions.
the right people are in the right job and creates leadership opportunities.
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
in the design development and implementation of GM seller service model to improve seller experience and operational efficiency
and initiative opportunities to drive efficiency by improving operation processes and creating metrics to quantify improvements to seller service costs.
the Voice of the sellers gathering requirements creating and implementing CS tiered escalation mechanism across the business teams to improve effectiveness in seller problem solving
with stakeholders to constructively lead the transformation of seller service opportunities to improve the quality cost and drive continued improvement of sellers experiences.
a broad and strategic view collaborating with Product Sales finance and Operation teams to design seller service product roadmap to ensure that we meet key success criteria and promised value of our Sellers.
and direct Amazon Global Logistics Seller Service Team.
and develop the team with prioritization constructive feedback resources planning and data driven decisions.
the right people are in the right job and creates leadership opportunities.
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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