Field Service Engineer, Stores & Cryo, Singapore
Field Service Engineer, Stores & Cryo, Singapore
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Job Description
At Azenta new ideas new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
All we accomplish is grounded in our core values of Customer Focus Achievement Accountability Teamwork Employee Value and Integrity
Job Title
Field Service Engineer Stores & Cryo SingaporeJob Description
At Azenta new ideas new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington MA and offices and operations worldwide.
We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development clinical and advanced cell therapies for the industrys top pharmaceutical biotech academic and healthcare institutions globally.
We provide unparalleled capabilities with our lab analysis sample management and storage services informatics software and consumables with the largest installed base managing over 1 billion samples globally.
How Youll Add Value
The Field Service Engineer performs basic/routine customer support activities involving the installation modification repair and preventive maintenance of Azentas equipment and systems generally at customer sites to ensure proper working order.
Candidate may be assigned to support a specific customer site region or product depending upon business needs.
What Youll Do...
Install modify repair conduct preventive diagnosis and perform maintenance on the software and hardware of the equipment and systems while adhering to Brooks policies procedures and work direction of supervisor or shift/site lead.
Interface with customers to ensure customer satisfaction with equipment and service levels.
Maintain a safe and clean working environment
Attain Equipment Service and Operation Certification on equipment and systems as defined.
Submit reports such as Service and Status Reports on all support activities as defined and required.
Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties.
Works under supervision following established policies and procedures to ensure company and customer quality standards are met.
What Youll Bring...
Degree in mechanical engineering or equivalent in a relevant discipline.
3 years related work experience.
Strong Electrical & Mechanical background.
Possess excellent communication skills with the ability to read write and speak with clarity in the English language and interface effectively with customers and peers.
Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage with the ability to handle problems independently and implement corrective action.
Displays commitment to resolve problems and make independent decisions based upon the priority of the problem in relation to business needs.
Discretion and independent judgment are required resolving customer issues.
Available and willing to travel domestically and internationally as needed and be available for specific emergency on-call work.
Must have a valid drivers license good driving record reliable mode of transportation qualified to obtain a credit card for expenses and able to obtain a valid passport for the term of employment.
Must be qualified to meet the requirements of background screening by a third-party agency.
Must be able to lift up to 50 pounds climb ladders scaffoldings and use Personal Protective Equipment.
Work performed generally will be to support global needs. International travel may be required at times.
Work schedule is to align with customer needs.
On rare occasions individuals may be asked to be on-call or work on holidays or weekends.
Work in cold environments
We are building a high-performance organization with a collaborative team culture and passion for customer focus and are looking for exceptionally talented individuals with an appreciation for life sciences and a customer service mentality to join our field service team.
If this sounds like you wed like to hear from you!
If any applicant is unable to complete an application or respond to a job opening because of a disability please email at for assistance.
Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race color age religion gender sexual orientation gender identity national origin disability or veteran status.
Employment Type
Full-Time
