Intake Coordinator
Intake Coordinator
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Job Description
Who We Are
Are you looking to further develop your career in the Healthcare industry with one of North Americas top innovative healthcare providers Our success is backed by enthusiastic people ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing compassionate quality care or services to those in need then a career with Kii Health might be what you are looking for!
Kii Health is transforming the delivery of healthcare using technology and by providing a patient-centric approach with an emphasis on continuity of care. By leveraging healthcare technology the Company is building one connected platform that addresses all points of a patients healthcare journey and provides better access to care and improved outcomes. Through Kii Healths proprietary technology the Company delivers quality healthcare through a holistic offering including primary care mental health support digital healthcare patient support programs healthcare navigation employee assistance programs disability management occupational health & safety and educational resources.
To learn more about CBT Associates please visit:
To learn more about our Guided CBT Programs please visit:
Position Summary
The Intake Coordinator serves as the first point of contact for individuals seeking mental health services. This role centers on providing every client with empathetic support and timely connection to the most appropriate services.
Key Responsibilities
- Conduct initial screenings for clients interested in Cognitive Behavioral Therapy and other evidence-based mental health practices via professional verbal and email-based communication
- Provide clear compassionate explanations of CBT Associates and other Kii Health related services to prospective clients and external stakeholders
- Manage intake communications including emails 3rd party portals and faxes with accuracy and discretion
- Maintain a thorough understanding of clinicians expertise availability and service offerings. This includes knowledge of populations served fee structures specialties and assessment types
- Assign cases to appropriate clinicians based on clinical fit and availability
- Coordinate with clinicians regarding scheduling and appointment logistics
- Book initial appointments and facilitate client transfers when necessary
- Input insurance details upon receipt of referral and verify coverage as needed
- Accurately document client information and interactions in case management software
- Generate weekly reports including waitlist updates and dashboard metrics
- Support junior colleagues on intake procedures and similar roles
- Respond to general inquiries from clients families referring professionals and case managers
- Provide information about clinic services and processes as requested
- Support outreach and community engagement efforts on behalf of Kii Health
- Ensure compliance with PHIPA/PIPEDA internal policies and confidentiality standards
Qualifications
- Bachelors degree in Psychology Health Sciences or a related field
- Minimum of 2 years experience in a clinical customer-service and/or administrative setting
- Exceptional attention to detail and strong organizational skills
- Self-motivated and capable of working independently with sound judgment on when to seek guidance
- Proficient in computer applications and digital tools
- Excellent written and verbal communication skills
- Collaborative team player with a strong work ethic
- Prior experience in healthcare or mental health settings is considered an asset
Compensation
Kii Health is a growing purpose-driven group that is looking for like-minded individuals to join our multi-disciplinary team and provide the highest quality of healthcare support.
- Annual salary starting at $45000
- Competitive benefits program
- A generous allocation of paid time off including vacation health and wellbeing days and diversity days
- Cross-functional opportunities for individuals to progress in their careers
We thank everyone who is interested in our role. Only qualified candidates will be directly contacted for this position.
Kii Health is an equal opportunity employer. We do not discriminate on the basis of race ancestry religion color national origin gender sexual orientation gender orientation or expression political belief age marital status or disability status.
Kii Health is also committed to fostering a culture of belonging which includes ensuring an accessible work environment and employment practices. If you require an accommodation in completing any pre-employment assessments or applications interviewing or otherwise participating in the recruitment process please email . Protecting the safety and welfare of employees clients and patients that use our services is of utmost importance to us. For this reason final applicants will be asked to undergo a background check.
Required Experience:
IC
Employment Type
Full-Time
