Case Manager - Primary Care
Case Manager - Primary Care
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Job Description
Community Health Center of the North Country seeks a compassionate and resourceful Case Manager to join our Federally Qualified Health Centers integrated care this role youll work directly with patients to identify needs reduce barriers and connect them with essential medical social housing and community resources.
As part of our mission-driven team youll collaborate with providers staff and community partners to ensure individuals and families have equitable and accessible pathways to care. From helping patients navigate insurance and billing to arranging transportation and translation services to facilitating access to vital community programs youll be making a meaningful difference every day.
At our Health Center we live our values of Collaboration Accessibility Fairness Integration Innovation and Integrity. We also value the growth and well-being of our team offering a supportive environment where you can build your skills and career while improving the lives of others.
Reports to: Clinical Development Manager
Rate of pay: $19.75 - $23.07 per hour
Work schedule: Full-time 37.5 hours per week. Primarily Monday - Friday 8:00 a.m. - 4:00 p.m. with some flexibility required based upon the needs of the Health Center and our patients. No nights no weekends no major holidays.
Position Summary:
The Case Manager will have knowledge of community services and resources to facilitate referrals for services for patients who present with needs or barriers to receiving care. This will include establishing eligibility for and gaining access to Federal State and local programs that provide or financially support the provision of medical social housing educational or other related services. The Case Manager works closely with a diverse population assisting with their needs while remaining culturally competent.
Primary Responsibilities:
- Assist patients applying for the Sliding Fee Scale discount program and process the applications with assistance from the Finance Department.
- Assist patients in navigating billing issues with local hospitals and other provider offices.
- Assist patients with transportation barriers while working with various transportation service providers.
- Facilitate translation services for patients as needed for visits within the Health Center.
- Facilitate referrals to external agencies for patients needing external services.
- Responsible for upholding the caseload of patients and completing monthly interactions & documenting appropriately.
- Responsible for completing phone calls to patients who have been discharged from the Emergency Department to schedule follow-up appointments
- Manage medical equipment/supplies loaner program for Health Center.
- Process prior authorizations for durable medical equipment
- Follow up with patients who no-show appointments to determine barriers to attending appointments.
- Facilitate Prescription Assistance Program and DSS Personal Care Forms for patients.
- Participate in outreach activities and educational sessions focusing on health risk factors.
- Serve as a liaison between the clinic and other treatment providers community groups and social service agencies.
- In conjunction with the Marketing and Communications and Health Center staff to market services to the uninsured/underinsured individuals through health fairs screenings newspapers radio and TV ads.
- Attend and participate in meetings to increase the knowledge base and provide valuable input to help improve agency services and/or as requested by the supervisor.
- Assist Outreach/Enrollment Coordinator as necessary.
- Perform other duties as requested by the supervisor.
- An associate degree in a health or human services field is required.
- Knowledge of available community resources and their organization purpose and use is preferred.
- Ability to work independently with minimal supervision. Meet with the supervisor on a regular basis to discuss emerging issues and progress.
- Ability to establish and maintain effective working relationships with staff patients family members the public and representatives of other agencies and organizations.
- Ability to effectively communicate and work cooperatively in an interdisciplinary team setting.
- Valid New York State Drivers License with an acceptable motor vehicle abstract.
- Reliable personal vehicle for business use
- Ability to lift and carry up to 25 lbs.
- Excellent hand-eye coordination.
- Ability to sit for long periods of time.
- Ability to tolerate extensive exposure to a computer monitor/screen.
- Ability to tolerate extensive use of computer keyboards
Why Choose Us
- Daytime Hours Only No weekends nights or holidays
- Generous PTO Vacation sick personal time and paid holidays
- Robust Benefits Medical dental vision FSA 401(k) disability & life insurance
Required Experience:
Manager
Employment Type
Full-Time
