Support Specialist, Workforce
Support Specialist, Workforce
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
How youll add value:
- Respond to technical support tickets
- Prompt customers for information necessary to troubleshoot problem reports
- Reach out to customers by phone and / or screen share as necessary to understand problem reports
- Help customers understand R365 payroll integration functionality
- Diagnose and document software defects and escalate them to management
- Participate in live chats
- Manage personal queue of customer tickets
- Identify gaps in company self-help documentation
- Identify and share ticket trends with Implementation Team
- Conduct Basic Training on an as-need basis
- Other duties as assigned
What youll need to be successful in this role:
- Previous background with Payroll and HR Systems
- High attention to detail
- Excel knowledge
- Flexible and adaptable based on the needs of the client and internal team
- Solution oriented mindset with ability to articulate under pressure
- Effective communication skills both written and verbal with the ability to articulate complex content with a simplified explanation
- Strong technical aptitude with experience communicating across multiple platforms
- A passion for helping people get the most out of technology
- Familiarity with restaurant management
- Familiarity with restaurant labor scheduling and labor management
- Understanding of basic accounting journal entry principles
- Understanding of labor accruals
Required Experience:
Unclear Seniority
Employment Type
Full-Time
