Customer Support Agent - Flemish Market (Part time) - 100% Remote

Via is on a mission to revolutionize global transportation. By harnessing cutting-edge technology were not just transforming daily commutes but also making a significant impact on reducing humanitys environmental footprint. With ambitious goals were committed to creating a more sustainable and efficient future for transportation the Flanders region they operate a micro mobility service in for DeLijn the Flemish public transport operator.

Are you passionate about helping others and providing outstanding service VIA has the perfect opportunity for you! We are seeking enthusiastic Customer Support Agents fluent in Flemish to join our dynamic team.

In this role you will provide end-to-end customer support to our drivers and passengers via telephone email and/or digital channels as required ensuring that all issues and needs are correctly logged in and managed ensuring our customers feel understood and supported under all circumstances and that all issues questions and concerns are fully addressed and followed through until resolution.

Tasks

What youll be doing

• Positive Interactions: Engage in positive and understanding conversations with customers. Make sure they feel heard and supported addressing all their questions and concerns until theyre resolved.
• Keep Records Updated: Maintain accurate customer records including reasons for contact solutions provided follow-up actions and any other relevant information to enhance our service quality.
• Support Our Community: Provide exceptional support to our drivers and passengers through phone email and digital channels. Youll ensure all issues and needs are logged and managed according to our processes and guidelines.
• Achieve Goals: Deliver efficient and productive support to meet our service levels (SLA) and contact centre KPIs.
• Live Our Values: Embrace and reflect the values of our Client and CPM in your daily work. Follow all Client policies EU legal frameworks and local government regulations.

Requirements

What skills & experience youll bring to us

• Fluent Flemish: Youre confident communicating in Flemish both written and spoken.
• English Communication: Youll be working with an international team so you need to be comfortable in English too!
• Customer-First Mindset: You love helping people and solving problems whether its over the phone or by email.
• Tech-Savvy: Youre comfortable with MS Office and can pick up new tools quickly.
• Organised & Motivated: Even when things get busy you stay organised and keep delivering quality service.
• Eligibility: Be eligible to work in Spain.

Benefits

What do we offer

• Starting date: September 2025.
• Salary: 12.500 (part time)
• Working hours: Part Time (20 hours per week) - Rotating schedule Monday to Sunday 5 days/week (rotative weekends two weekends off per month guaranteed).
• Fully Paid Training that optimally prepares you for your job - 5 days duration.
• 24 holiday days per year on a full-time basis.
• Work Model: Remote anywhere in Spain.

Additional Benefits:

• Employee Assistance Program - Free confidential and impartial guidance and support.
• Option to sign-up for Discounted Private Health Insurance.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

About us!

At CPM we believe in fostering a culture of care curiosity and achieving together. This isnt just a slogan its reflected in the incredible opportunities we offer how we do our work and the way we interact among each other with customers and clients.

CPM International believes in creating an open workplace celebrating diversity in all forms including gender race religion disabilities and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether

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