Senior Manager - Capital Markets, Corporate Actions & Dividend and Coupon Income Processing

Requisition ID: 233574

Thanks for your interest in ScotiaGBS the best campus in Bogota.

Join a purpose driven winning team committed to results in an inclusive and high-performing environment.

Purpose

Contribute to the overall success of the Asset Servicing ensuring specific individual goals plans initiatives are executed/delivered in support of the teams business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations internal policies and procedures.

The incumbent will be responsible for a broad array of operational duties including but not limited to Trade Life Cycle support trade administration onboarding and enablement compliance monitoring reconciliation and client services.

The incumbent will also work closely with the Asset Servicing Management Team in the identification initiation research and development of process solutions across the Asset Servicing business lines with the intent of improving overall operational efficiency/effectiveness while ensuring that compliance risk and regulatory issues are adhered to.

Accountabilities

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships systems and knowledge.
• Ensures a high degree of customer service is provided by establishing and maintaining a high degree of entitlements processing accuracy client inquiries are responded to in a prompt professional manner and within the established SLA participate in inter-department meetings to establish open lines of communication between front /mid and back office so problems can be quickly understood and addressed and act as subject matter expert in consultation with internal clients with respect to entitlements
• Champions a high performance environment and implements a people strategy that attracts retains develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team. Demonstrate strong leadership and interpersonal skills capable of managing leading and coaching/training a team of employees.
• Champions a culture of continuous operational improvement by independently resolving highly complex multi-faceted problems to meet the business needs across MO with a specific focus on creating tangible / measurable operational efficiencies. This involves opportunity identification preparing proposals defining business requirements and processes developing testing conversion and implementation strategies developing detailed project plans monitoring progress against planned objectives and securing consensus and co-operations from users and senior management.
• Builds a high-performance environment and assist with implementing a people strategy that attracts retains develops and motivates the team by fostering an inclusive work environment and using a coaching mindset and behaviors communicating vison/values/business strategy.
• Actively pursues effective and efficient operations of his/her respective areas while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk regulatory compliance risk AML/ATF risk and conduct risk including but not limited to responsibilities under the Operational Risk Management Framework Regulatory Compliance Risk Management Framework AML/ATF Global Handbook and the Guidelines for Business Conduct

Reporting Relationships

Primary Manager: Director Asset Servicing Income Processing & Claims
Shared Reports: N/A

Dimensions

• Support all products across Banking/GCM globally
• Leadership Coaching and People Management skills
• The incumbent may be required to work independently or within a team
• Negotiation with stakeholders to complete tasks within given deadlines
• Speed and accuracy of support to the business
• Data accuracy and completeness
• Follow Scotias policies and procedures to mitigate risk

Education / Experience / Other Information

• 10 years post-graduate experience in industry or academia in in the areas of capital markets finance and banking and/or process improvement business analysis and solution implementation
• Strong knowledge/experience in banking/capital markets operations
• Excellent verbal and written communication skills and the ability to negotiate influence and interact professionally with a diverse group of Front Office Users QAs Developers and SMEs
• Professional courses required Expert knowledge on Income Processing stock borrow loan transactions fail trades and various market entitlements compensations (trade date vs settlement date market)
• Strong technical abilities including knowledge of basic software engineering principles (experience in SQL VBA Access Excel preferred) and a sound understanding of operational processes.
• Result oriented deadline driven self-motivated.
• People management experience.

Working Conditions

• Work in a standard office-based environment; non-standard hours may be required depending on projects/initiatives in flight. No travel required.

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive positive work environment and competitive benefits.

At ScotiaGBS we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however only those candidates who are selected for an interview will be contacted.