Service Hub Navigator
Service Hub Navigator
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Job Description
Why join CMHA Kenora
We are a team committed to our vision of mental health support for all. We offer an inclusive innovative and high-performance work culture that helps us deliver transformational organization cares about the growth safety and well-beingof employees and offers:
- Healthcare of Ontario Pension Plan (HOOPP)
- Comprehensive Health Benefits
- Employee & Family Assistance Program
- Paid Vacation Days
- Learning & professional development opportunities
Deadline to apply: September 2nd 2025
Service Hub Navigator
Clinical Service Hub
Employer: CMHA Kenora Branch
Job Title: Service Hub Navigator
Work Location: Kenora Emergency Shelter
Employment Status: Full-Time Permanent
For more information please visit
Overview:
The Service Hub Navigator conducts evidence-based screening and assessments for those individuals accessing the Kenora Emergency Shelter. The Service Hub Navigator through screening and assessment will make appropriate recommendations for access to services that meet the clients needs. The Service Hub Navigator will work in collaboration with community partners and administer appropriate tools and methods to respond to client needs to assist those accessing the Kenora Emergency Shelter in obtaining services and identifying the appropriate level of housing for clients. The Service Hub Navigator will be located within the Kenora Emergency Shelter and coordinate services to attend the Kenora Emergency Shelter to assist clients. The Service Hub Navigator reports to the Clinical Service Hub Team Lead and Chief Executive Officer of the Canadian Mental Health Association Kenora Branch. The Service Hub Navigator is expected to work as a member of a team and is expected to participate in regular peer and team supervision when required by the Clinical Service Hub Team Lead and Chief Executive Officer of the Canadian Mental Health Association Kenora Branch.
Qualifications:
BSW preferred or demonstrated equivalent
Knowledge of mental health and mental health problems/difficulties concurrent disorders dual diagnosis and brain injuries
Applied knowledge of community resources and agencies
Knowledge of issues related to poverty and homelessness
Networking skills and outreach skills
Ability to assess dynamic risk
Highly developed communication skills
Assessment case management advocacy counselling and recording skills
Understanding and applied knowledge of Recovery Model Brief Therapy Strengths Perspective Harm Reduction Psychosocial Rehabilitation & Housing First
Activities of daily living problem solving skills and ability to teach and model these skills for clients
Cultural Competence for Diverse populations
Ability to work independently
Professionalism in the performance of duties
Cultural Competence
Understands Trauma-Informed approaches
Computer literacy
Duties:
Adherence to all policies and procedures of Canadian Mental Health Association Kenora Branch
Assertive engagement with clients of the Kenora Emergency Shelter to connect them to services
Complete outreach in community to support clients
Assess individuals housing needs using the VI-SPDAT
Screening of patrons using the OCAN
Make appropriate recommendations for supports and services
Consult and collaborate with community partners to support recovery planning for clients
Individualized needs assessment developed in consultation with the client
Continuous assessment of risk
Individualized Recovery Planning and strategies to support the achievement of goals and objectives
Advocacy or linking of clients with appropriate services supports and resources in order to meet the goals and objectives of the recovery plan
Conducting regular formal or informal evaluation of client satisfaction achievement of goals reassessment of service requirements and or needs in consultation with the client
Direct provision of side-by-side support with clients where appropriate
Provision of supportive counselling where appropriate
Assist clients and provide modeling for problem solving and priority setting
Referral to community agencies and services where appropriate
Provide service navigation to clients
Involvement is terminated once individual is housed and wrap around services coordinated
Maintenance of client files consistent with policies and procedures of Canadian Mental Health Association Kenora Branch
Participation in staff meetings and other meetings as directed by the Chief Executive Officer
Collection and maintenance of statistical information and keeping appropriate records of direct and indirect service
Outcome monitoring and evaluation
Professionally representing Canadian Mental Health Association Kenora Branch
Drafting all necessary correspondence and reports regarding clients
Participation in administrative and office functions including ongoing maintenance of office space
Participation in educational and professional development opportunities
Participate on specific Committees or task or work groups as assigned by the Team Lead
Provide a safe environment by ensuring adherences to Workplace Health and Safety Regulations and Policies Infection Control Guidelines WHIMIS and Safe Work Procedures; including but not limited to Fire Disaster and Evacuation Plans
Ensure client safety and client safety activities are emphasized throughout orientation of new staff members
Support an environment which avoids prevents and corrects all activities or actions which may result in an adverse outcome in the delivery of mental health services
Responsible for self care
Other duties as directed
How to Apply:
Please submit your cover letter and resume to:
The Canadian Mental Health Association Kenora Branch welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
Employment Type
Full-Time
