Assistant Manager, Employee Experience and Auxiliary Workforce
Assistant Manager, Employee Experience and Auxiliary Workforce
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Job Description
At Shangri-La Singapore we are a heart-warming family. We share something powerful our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour as kin as family. We strive to be the preferred employer by providing great benefits tranquil and sincere working environment work-life balance and effort recognitions.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt the Shangri-La Hotel Singapore is a tranquil sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings which include unique family-themed rooms supported by a host of dedicated family-focused amenities.
Role Summary
The Assistant Manager Employee Experience and Auxiliary Workforce is responsible for enhancing the overall employee journey by championing initiatives that foster engagement recognition and a supportive workplace culture. This role also oversees the end-to-end management of all auxiliary workforce arrangements (excluding trainees and interns) and ensures the effective administration of HR-managed contracts with external vendors. Additionally the role serves as the HR representative for the staff canteen working closely with stakeholders to ensure that it contributes positively to the employee experience.
- Employee Experience
- Design and deliver initiatives that build a positive inclusive and engaging workplace culture.
- Lead employee engagement programs wellness initiatives service culture campaigns and staff celebrations.
- Coordinate onboarding and offboarding experiences to ensure a seamless welcoming and values-driven employee journey.
- Drive employee feedback activities such as pulse surveys stay interviews and exit interviews; consolidate insights and recommend actions.
- Support internal communications and organize recognition programs town halls and employee events.
- Auxiliary Workforce Management (excluding trainees and interns)
- Oversee planning onboarding deployment and performance of auxiliary workforce including casual staff freelancers and outsourced manpower.
- Work with department leaders to anticipate and fulfill short-term manpower needs.
- Ensure auxiliary workers are briefed on workplace standards grooming and safety protocols.
- Maintain accurate records and documentation to ensure compliance with regulations and internal policies.
- Monitor manpower vendors to ensure fulfilment against service level agreements.
- Vendor & Contract Management
- Administer and maintain all HR-managed vendor contracts including:
- Casual labour providers
- Staff transport services
- Medical and clinic providers
- Recruitment agencies and executive search firms
- Vending machine suppliers
- Act as key liaison with vendors to address issues monitor service levels and ensure contract obligations are met.
- Maintain a centralised tracking system of contracts including renewal timelines cost control and compliance requirements.
- Collaborate with Procurement and Finance for contract reviews and approvals.
- Staff Canteen Oversight
- Act as HRs point of contact for the staff canteen ensuring it supports employee well-being and satisfaction.
- Collect and review feedback from employees regarding food quality hygiene variety and canteen ambience.
- Work with internal stakeholders and canteen operators to propose improvements that enhance the overall canteen experience.
Qualifications & Requirements
- Bachelors degree in Human Resources Business Administration or related discipline.
- 35 years of experience in HR roles with focus on employee engagement operations or vendor management.
- Hospitality or service industry background preferred.
- Strong interpersonal organisational and stakeholder management skills.
- Familiarity with vendor and contract administration.
- Proficient in Microsoft Office and HRIS platforms.
Key Competencies
- Employee-Centric Mindset
- Program and Event Coordination
- Vendor & Contract Management
- Communication & Stakeholder Engagement
- Service Orientation
- Operational Execution
- Attention to Detail
Required Experience:
Manager
Employment Type
Full-Time
