1st Line Support Officer
1st Line Support Officer
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1 Vacancy
Job Description
Job description
Octiva creates robotic labor automation solutions for the Controlled Environment Agriculture market in close collaboration and at the service of innovative growers. Octiva was created in 2021 from a merger from Privas robotic solutions and Octinions agricultural robotics. Priva is one of the global leaders in horticulture process control Octinion is known for building ground-breaking agricultural robotics. With teams in De Lier (The Netherlands) and Leuven (Belgium) Octiva has about 40 employees.
For our office in Breda (The Netherlands) we are looking for a dedicated 1st Line Support Officer.
In this roleyou are the first point of contact for our customers as well as the linchpin in our operations. You assist customers with their inquiries ensure that technical issues are resolved quickly and keep track of the scheduling for our 2nd line support engineers in the field.
Your main priority
Keeping our customers feel valued and keep customer satisfaction the highest possible.
Wondering what a typical day looks like
You start with a quick meeting to discuss the priorities for the day
ensuring youre prepared for any urgent customer inquiries or
challenges in the schedule.A customer calls he has issues with a robotic arm in his greenhouse.
After registering the problem you connect directly to the robot for
an analysis. Youre able to help the customer to find a solution. You
log the issue for further notice.Throughout the day you handle some more complex customer
inquiries like questions about integrating a new robot model. You
collaborate with product specialists to provide the customer with
clear and precise answers.Inbetween theres time to catch up with colleagues over lunch
You start the afternoon with updating some reports ensuring that all
completed cases are accurately recorded in the system.Another customer calls with an issue you cant fix from the office
that requires an urgent visit from your support colleagues. You adjust
the schedule of the support team accordingly and inform both the
customer and the support engineer about the planning.Finally you close the day by following up with customers to ensure
that any previously reported issues have been fully resolved leaving
them satisfied with the support provided.
Job requirements
Your profile
You have a Higher Professional Education or Bachelors degree in
ICT Mechatronics or any other relevant technical field. Any self-
taught technical knowledge is considered as a strong advantage.You have high standards and strive for perfection yet being
pragmatic in order to respect deadlines and budget.You have great communication skills and are a true team-player.
You are a multitasker stress-resistant strong in planning and able
to communicate clearly in both Dutch and English.You are solution-oriented flexible pragmatic and think along with
us on how to further improve our services.An interest in technology robotics horticulture and process
optimization is a big plus!
Our offer
At Octiva youll become part of an innovative challenging work environment with an entrepreneurial atmosphere. Our organizational culture is Teal meaning we focus strongly on self-management wholeness and evolutionary purpose. It is therefore important that you align with our mission: to be an innovator collaborating with organizations
worldwide to create disruptive solutions that help use earths resources in a sustainable way. We will give you the training you require to further develop your expertise and knowledge.
Would you like to have more information about this position Please contact Patrick Dankers on or apply directly with the buttons below.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
