Associate Technical Analyst - IT Service Desk
Associate Technical Analyst - IT Service Desk
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Job Description
Location: IN - Bangalore 24/7 Job-ID: 214299 Contract type: Standard Business Unit: Service Desk
Life on the team
Are you passionate about Service desk Opportunities and ready to explore your capabilities
Service desk professionals are problem solvers as a growing organization in India there are more opportunities for career advancement and professional development. As the company expands new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks.
We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas implementing cutting-edge technologies and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking.
What youll do
Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying assessing prioritizing and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences.
Operational hours 24/7 (Rotational Shifts & no fixed Week Offs) includes night shift
Process Calls & Chats / Email / Requests
5 days work from Office Mandatory
Experience & Education:
- Bachelors degree in a relevant field or equivalent work experience (1023 Graduation mandatory)
- 6 Months 1 Year in Service Desk (Calls & Chats / Email / Requests)
Skills:
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Problem-solving and critical thinking abilities.
- Excellent problem-solving and analytical skills Strong communication and interpersonal skills.
- Ability to work collaboratively in a team with 24/7 work environment.
About us
With over 20000 employees across the globe we work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and helping our customers to source transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organisations driving digital transformation and enabling people and their businesses.
Required Experience:
IC
Employment Type
Student
