Director of Business Operations
Director of Business Operations
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Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Director of Business OperationsWhat does a successful Director of Business Operations do at Fiserv
As a Director of Business Operations you will have responsibility for ensuring quality design and delivery of software features projects focused in the item processing banking area. You will be responsible for developing business and technical requirements from requests from banking customers. You will engage directly with clients to gather system requirements and influence change build consensus achieve objectives across functional teams and receive signoff on requirements.
What you will do:
- Serve as primary contact to direct resources and activities within the Fiserv organizations as it relates to requirements gathering client updates and delivery.
- Increase client satisfaction revenue growth due to sales opportunities and new client potential based on positive client references.
- Understand client requirements and translate them into product requirements.
- Assess client business needs identify solutions and manage requirements.
- Work on multiple time sensitive projects at the same time to meet deliverables by expected due date.
What you will need to have:
- 8 years of experience in direct customer/client project or support involvement
- 8 years of experience in branch front end functions and processes in the financial services industry. This should include but not limited to Bank Operations Teller New Account and Item Processing.
- Bachelors degree in computer science engineering or a related field or an equivalent combination of education work and military experience.
What would be great to have:
- Experience in financial services banking and/or software domain.
- Experience in Financial Item Processing and fraud protection related to Merchant Teller ATMs ITMs Kiosk Merchant and Consumer.
- Technical understanding of data base structures and automation tools.
- Experience with software/product development JIRA lifecycle (SDLC/PDLC).
- Experience in Enterprise Agile methodology and concepts
Important info about this role:
- Were better together! This role is fully on-site
- This is a full-time direct-hire position and no contract options or unsolicited agency submissions will be considered
- In order to be considered you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Director
Employment Type
Full-Time
