UNIV - Specialized Medical Case Manager - Department of Medicine: Division of Infectious Diseases

Job Description Summary

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Job Description

Job Duties:

• 35%- Provides a range of services that link patients with medical care psychosocial services benefits and other supportive services through:

  • Assist the Outreach Coordinator with contacting patients via telephone and researching for updated contact information.

  • Works with patients as they are located and help prepare them to re-engage in medical care and clinic services.

  • Conducts Return to Care Assessment (RTC) on patients re-engaging in care and identifies their barriers to care.

  • Customizes services through the development of an Enhanced Care Plan (ECP) with the patient to re-align the patients perception/prior experience of service usefulness and accessibility barriers allowing the patient to set service priority

  • Communicate with management on necessary service enhancements

  • Emphasizes family/partner/other support systems

  • Provides goal-oriented time-specific Specialized Medical Case Management activities and support to encourage the patients participation in his/her own care plan.

  • Works proactively with patients until they are ready for less intensive traditional case management (i.e. SMCM must often take the initiative and follow the clients medical appointment and other service referrals very carefully)

  • Identifies emerging barriers that may prevent each patient from participating in care and treatment

  • Coordinates and links patients to services required to implement the ECP

  • Monitors to assess the efficacy of the ECP to include home/field visits as necessary

  • Reviews and re-evaluates the ECP frequently at a bi-weekly minimum

• 25%- Maintains knowledge of community resources and methods to access services. Provides referrals and coordinates with community agencies to alleviate social determinants of health that prevent patients from engaging in care. Provides benefits counseling support and information including risk reduction and service literacy expansion. Assist patients in applying to state and federal programs such as presumptive disability Social Security Disability Medicaid and health insurance. Refer patients to housing services and other area resources. Coordinate and communicate with medical providers. Help with treatment adherence in support of medical directives.

• 25%- Provide cultural and literacy-sensitive communication to clients with varied language and literacy barriers. Follow up and support patients toward individual competence and life skills to promote treatment adherence and remain in medical care. Maintain accurate documentation of services interactions contact information and other patient demographics in Provide Enterprise database and EPIC

• 10%- Attend necessary trainings through the SC Department of Public Health within first year of hire and maintain thereafter. Attend monthly meetings through the SC Department of Public Health including monthly Outreach Meetings.

• 5%- Other Duties as Assigned

Additional Job Description

Minimum Requirements: A bachelors degree and two years professional experience in human services or social services programs.

Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to climb stairs. (Infrequent) Ability to climb ladders. (Infrequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to perform job functions from kneeling positions. (Frequent) Ability to crawl while performing job functions. (Frequent) Ability to bend at the waist. (Frequent) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Frequent) Ability to perform pinching operations. (Infrequent) Possess good grip strength. Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to fully use both legs. (Continuous) Ability to reach in all directions. (Continuous) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 35 lbs. unassisted. (Frequent) Ability to lift objects up to 35 lbs. from floor level to height of 36 inches unassisted. (Frequent) Ability to lower objects up to 35 lbs. from height of 36 inches to floor level unassisted. (Frequent) Ability to push/pull objects up to 75 lbs. unassisted. (Frequent) Ability to push/pull patients up to 300 wheelchairs etc. unassisted. (Frequent) Ability to lift and carry patients up to 300 lbs. assisted. (Frequent) Ability to maintain 20/40 vision corrected. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity with correction. (Continuous) Ability to hear and understand whispered conversations at a distance of 3 feet. Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas. (Infrequent) Ability to be qualified physically (by medical personnel) for respirator use initially and annually.

Additional New Requirements: Ability to deal effectively with stressful situations. Ability to learn and use new processes tools and equipment as required. Computer literacy. Ability to work overtime as required. Ability to work rotating shifts.

If you like working with energetic enthusiastic individuals you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need.

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Manager