Access Point Case Manager
Access Point Case Manager
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Job Description
Every person deserves compassion dignity and the safety of a place to call home.
Homelessness is the largest social and public health crisis in California. Illumination Health Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted interdisciplinary services in our recuperative care centers emergency shelters housing services and childrens and family programs. IF currently has 13 facilities with 22 micro-communities scattered across Orange County Los Angeles County and the Inland Empire.
Job Description
The Access Point Case Manager is responsible for providing case management services to individuals experiencing homelessness connecting clients with housing resources and coordinating care plans to promote long-term stability. The Access Point Case Manager helps maintain the Anaheim Service Center Food Pantry by completing daily temperature logs disposing of spoilage weighing/sorting food deliveries submitting required food pantry reports and distributing food donations as needed. This role requires obtaining and maintaining a current California Food Handlers Certification.
The pay range for this position is$22.00 - $25.00per hour depending on experience.
Responsibilities
Administrative Duties
Maintain the Family Access email and phone line.
Process referrals notify clients of eligibility/ineligibility and coordinate intakes.
Attending Family Solutions Collaborative AP meetings bi-weekly.
Attending Family Coordinated Entry System meetings once a week or as requested matching households to appropriate housing opportunities.
Adhere to all program compliance and documentation standards.
Maintain relevant internal and external trackers.
Accept weigh and sort food pantry deliveries.
Submit all required food pantry reports.
Client Care
Complete intakes and enroll families into the Family Solutions Collaborative Bed Reservation and Community Queue through the HMIS Clarity database completing warm handoffs and exiting families as needed.
Collaborate with Case Management Team by attending weekly meetings to discuss the client progress and create new strategies to meet clients level of need.
Link clients to resources to assist client needs such as health care food hygiene items financial assistance housing and referrals to other agencies for additional services.
Perform crisis intervention as necessary and counsel client with confronting issues adversely affecting their lives such as mental illness addiction and abuse.
Distribute food and other donations to individuals and families as needed.
General
Adhere to all food safety guidelines per CA Health and Safety Code.
Obtain and upkeep CA Food Handlers Certification.
Client Care
Expertly assess the strengths and needs of homeless clients.
Go above and beyond in finding and linking homeless clients with needed available resources.
Respond to communications from clients within 1 business day.
Ensure regular follow-up with bed reservation clients at minimum 1/week.
Ensure regular follow-up with community queue clients at minimum 1/month.
Maintain a caseload of up to 60 families.
Administrative
Represent clients and Illumination Foundations Family Access Point in all relevant meetings.
Respond to all FSR/VFD referrals within 3 business days.
Renew bed reservation spots at minimum every 7 days.
Screen all clients for Cal AIM enrollments and if enrolled with IF Cal AIM refer client out.
Attend bi-weekly AP meetings with Family Solutions Collaborative.
Represent clients in all weekly family and transitional aged youth match meetings.
Attending Family Coordinated Entry System office hours meetings as needed.
Update internal tracking logs within 24 hours and external tracking logs weekly.
Complete necessary exits within 1 business day and warm handoffs within 1 week.
Sort client and office mail daily.
Take out office and food pantry trash and/or spoilage daily.
Complete daily temperature log for refrigerator and freezer.
Weigh sort and document weekly food pantry deliveries.
Complete all required food pantry reports in advance of deadlines set.
Document any food spoilage at delivery by weighing and photographing spoilage and notifying Manager.
We uphold the values of Community Action Respect and Empowerment in all aspects of our work.
- Community -We lead with the vision of a strengthened and compassionate community for all. By embodying collective care we serve as an example of what is possible when we come together.
Action -Our whatever it takes mindset drives us forward. We take initiative step in where others have stepped out and create solutions when none exist.
Respect - We deeply value the dignity and uniqueness of every individual we serve. We honor their stories their journeys and their right to be seen and heard.
- Empowerment - We healalways. Our work enables clients to grow stronger in health confidence and belief in their potential as they move forward on their life journey.
Preferred Experience/Minimum Qualifications
Required:
Bachelors degree in social services Healthcare or related field; or equivalent combination of training and experience.
Current valid CA drivers license.
Experience in customer service or administrative work.
Proficiency in Google Suite (Mail Docs Sheets Calendar).
Proficiency in Microsoft (Outlook Powerpoint Excel Teams).
Bilingual in Spanish and English.
Preferred:
At least 1 years of experience working with at risk/homeless individuals (preferred)
Benefits
- Medical Insurance funded up to 91% by Illumination Health Home (Kaiser and Blue Shield) depending on the plan
- Dental and Vision Insurance
- Life AD&D and LTD Insurance funded 100% by Illumination Health Home
- Employee Assistance Program
- Professional Development Reimbursement
- 401K with Company Matching
- 10days vacation PTO/year
- 6 days of sick pay/year
- Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans
Required Experience:
Manager
Employment Type
Full-Time
