Consumer Lending, Head of Operational Excellence

About Wells Fargo

Wells Fargo and Company (NYSE: WFC) is a diversified community based financial services company with $1.9 trillion in assets. Wells Fargos vision is to satisfy our customers financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco Wells Fargo provides banking investment and mortgage products and services as well as consumer and commercial finance through 4300 branches more than 11000 ATMs and mobile banking and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 238000 team members Wells Fargo serves one in three households in the U.S. Wells Fargo.

Wells Fargo Consumer Lending

Wells Fargos Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether its buying a home purchasing a car funding a significant purchase or making important daily credit card purchases Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending Auto Credit Cards & Merchant Services Personal Lending & Retail Consumer Lending Control and Consumer Lending Shared Services.

The Position

Wells Fargo is seeking the Head of Consumer Lending Operational Excellence who will lead a team of process engineers and intelligent automation professionals to deliver quality high-impact projects. They will be responsible for process modeling and documentation in support of RCSA for Consumer Lending businesses as well as using BPM standards analytics and intelligent automation to drive continuous improvement. Additionally this strategic leader will work cross functionally across the organization. Key stakeholder engagement will include:partnering with Finance to identify opportunities to improve operating leverage and measuring those benefits after the improvements are implemented; working with the Control teams to analyze risk and control environment for effective risk management; partnering with Technology teams to analyze workflows and implement improvements.

Position Objectives:

• Drive projects aligned to CL Strategy to enable well-managed growth and operating efficiency.

• Improve operating leverage (profitability): reduce unnecessary friction and non-value add activitie

• Lead process and control optimization initiatives to simplify control environment and reduce operational risk

• Champion automation and AI to streamline operations and reduce manual effort

• Collaborate with Finance Risk and Control to align goals and performance targets that drive business impact for Consumer Lending

Required Qualifications:

• 8 years of risk management business controls or compliance experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

• 4 years of management experience

Desired Qualifications:

• Extensive experience in process improvement operational efficiency ROI and project benefit financial analysis.

• Proven experience in collaborating across teams and lines of business within large organizations

• Strong analytical communication and strategic planning skills.

• Strong change management and leadership focus

• Excellent analytical skills with the ability to leverage data and anecdotal feedback to structure complex problems and make decisions

• Demonstrated strategic thinking problem solving and execution skills; insight and ability to proactively identify opportunities to innovate and improve the business

• Exceptional people leadership relationship development and negotiating skills; ability to earn respect and trust among internal and external business partners and teams

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements skills experience or work location. The range listed is just one component of the compensation package offered to candidates.

Posting End Date:

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.