IT Operations Engineer, Application Support
IT Operations Engineer, Application Support
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Job Description
A CAREER WITH POINT72S TECHNOLOGY TEAM
As Point72 reimagines the future of investing our Technology group is constantly improving our companys IT infrastructure positioning us at the forefront of a rapidly evolving technology landscape. Were a team of experts experimenting discovering new ways to harness the power of open source and AI solutions and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.
WHAT YOULL DO
- Lead the build out of the Macro trading application support function to provide technical support to our investment professionals
- Act as a key escalation point for application incident management leading communications with end-users and senior technology stakeholders on the progress and status of incident resolution
- Provide cross training to the larger support team on the Macro trading applications and ensure that process documentation is maintained
- Design and implement robust processes for Macro investment professional application onboarding including initial setup access management and user limits administration
- Implement and regularly review processes procedures and policies and introduce automation to improve team consistency and performance
- Collaborate with users and technology teams to create project plans
- Review technology requests and incidents to ensure a high level of internal client service. Produce and report metrics to track performance and trends over time.
WHATS REQUIRED
7 years of application support experience within the financial services industry
Experience with SQL and other scripting languages
Experience working with Unix
Prior experience in a team lead or senior role demonstrating ability to mentor individuals with varying levels of experience
Experience managing major outage communications and proven ability to efficiently resolve application issues
Strong understanding of order management workflows
Commitment to the highest ethical standards
WE TAKE CARE OF OUR PEOPLE
We invest in our people their careers their health and their well-being. When you work here we provide:
Fully-paid health care benefits
Generous parental and family leave policies
Volunteer opportunities
Support for employee-led affinity groups representing women people of color and the LGBT community
Mental and physical wellness programs
Tuition assistance
A 401(k) savings program with an employer match and more
ABOUT POINT72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industrys brightest talent by cultivating an investor-led culture and committing to our peoples long-term growth. For more information visit
Employment Type
Full Time
Key Skills
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