Engineer Customer Engineering
Engineer Customer Engineering
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Job Description
About GlobalFoundries
GlobalFoundriesis a leading full-service semiconductor foundry providing a unique combination of design development and fabrication services to some of the worlds most inspired technology companies. With a global manufacturing footprint spanning three continents GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information visit.
Your Role
Manage and monitor the success of customer programs and NPIs in the Fabs by utilizing and updating the appropriate systems. Resolve and/or highlight issues that threaten the success of customer programs and/or NPIs.
Process and manage customer interfaces (such as but not limited to customer requests meetings visits complaints and feedbacks) with timely closed-loop response by utilizing and updating the appropriate systems.
Support and utilize Customer scorecards and QBR feedback to gauge customer satisfaction and drive for improvements with the aim of being rated as #1 Supplier.
Solicit training and coaching so as to continuously improve the skills and knowledge needed to carry out Customer Engineerings roles and responsibilities.
Responsible and accountable for complying with environmental health safety and security (EHSS) system policies procedures and guidelines that are applicable to scope of work thereby maintaining a healthy and safe workplace.
Accountability
Plan monitor and control the overall project plan and risk analysis to ensure that all deliverables are met on time.
Synergize and participate with cross-departments in achieving corporate managements business objectives and initiatives.
Relationship Focus
Effectively communicate to customers on technical and/or quality issues so as to mitigate exposure and proactively manage customers expectations.
Requirements
- Degree in Electrical/Electronic Engineering or related field fromrecognized institutions.
- Minimum 2 yearsrelevant experience in wafer fab (technical position) environment preferred.
- Fresh graduates who are keen to learn in the semiconductor industry can be considered.
- Knowledge of wafer fab processing
- Fluency in English Language - written & verbal. Knowledge of other languages will be an advantage.
- Well versed in PowerBI platform and data analysis
- Customer-friendly personable and communicative.
- Proactive outgoing and energetic.
- Teachable mature and creative.
- Possess system and creative problem solving skills.
GlobalFoundries is an equal opportunity employer cultivating a diverse and inclusive workforce. We believe having a multicultural workplace enhances productivity efficiency and innovation whilst our employees feel truly respected valued and heard.
As an affirmative employer all qualified applicants are considered for employment regardless of age ethnicity marital status citizenship race religion political affiliation gender sexual orientation and medical and/or physical abilities.
All offers of employment with GlobalFoundries are conditioned upon the successful completion of background checks medical screenings as applicable and subject to the respective local laws and regulations.
Employment Type
Full-Time
Key Skills
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