Technology Consultant
Technology Consultant
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-08-2025
Job Description
Gday!
Twenty years on and counting weve got your back.
Why is ServiceRocket the place for you
- A 20 year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks! Youll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
- Were recognized for our innovation impact and outstanding customer support even earning the Atlassian Partner of the Year for Co-Selling Excellence award.
The Professional Services Consulting area is responsible for providing fee-for-service consulting services to clients by providing a complete project solution to achieve measurable business improvement using company products and services defining opportunity/process around outsourced solutions systems integration or other proprietary tools.
What youll be doing
- Design develop and implement high-quality solutions including architectural system design
- Facilitate customer discussions to discover key business and technical requirements and develop implementation plans based on the identified requirements
- Provide experienced guidance feedback and recommendations to customers based on established best practices
- Support the roll-out adoption and scaling of provided solutions for customers
- Handle customer engagements as a project manager responsible for scheduling coordination communication and enhancing the customer relationship
- Advice on internal tools and processes as a senior member of the technical team
- Promote yourself as a subject matter expert and valued member of the community
- Assist with proposal development and statement of work definitions
- Engage with potential customers on sales calls as a technical resource advising on product solutions
What youll bring to the table
- Bachelors degree in Computer Science Information Technology Mathematics or related technical disciplines
- 1-3 years of experience as an Atlassian Consultant Atlassian Administrator Jira Administrator or similar positions
- Proven track record in implementing solutions including installations upgrades migrations workshops integrations and training for Atlassian products (Jira Confluence Bitbucket etc)
- A successful history in customer engagement and demonstrated exceptional consulting and influencing skills
- Excellent analytical skills with the ability to take a holistic view across a range of domains
- Demonstrated expertise in undertaking analysis evaluation and translation of customer requirements and feeding them into solutions
- Excellent communication skills including workshop facilitation written and verbal communication
- Experience with Agile development methodologies
- Proficiency in technical skills such as: command line (preferably Unix) SQL script development software configuration and other related technical skills
- Knowledge of scripting languages (e.g. Python Groovy Perl Ruby Shell Scripting etc.)
- Familiarity with ITIL and ITSM principles
- Experienced in UAT testing and test use-case development
- Knowledge of cloud technologies
Your leaders
Rob is a music lover a distinguished triathlete and our founder and CEO. He leads our Global Services team with empathy critical thinking and a lot of authenticity. With him and your manager Kumar you will deliver value through high-impact projects to world-class partners while growing your skills to the next level!
Perks
-Stock options: you have the opportunity to participate in the ownership of the company.
-Health insurance: we support you and your familyyour well-being matters.
-Retirement plan/funds saving: we care about your futurewe have diverse plans depending on your location.
-Career pathways program: you can grow horizontally vertically or any way you want.
-Generous monthly fixed allowances including Rockettoria Scholarship & Learning Tech Choice Wellness.
-Generous PTO plus one cultural heritage and community day to celebrate your story family and culture.
Our Selection Process
Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.
You will first meet our TA member in charge of the process they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then youll meet the hiring team and the executive of the area.
Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!
Additional Information
ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
*Only shortlisted candidates will be notified*
Although the position is hybrid/remote preferential consideration will be given to candidates based locally to the countrys office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.
RECRUITING FRAUD ALERT:Your personal information and online safety are important to us. At ServiceRocket recruiters only direct candidates to apply through our official career page at will never request payments ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket please email
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Employment Type
Full-Time
Department / Functional Area
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