Information Technology Intern
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Job Location:
Makati City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
09-11-2025
Vacancies:
1 Vacancy
Job Summary
What We Offer:
- Internship Allowance(Php 250 - Php 750)
- Flexible/Hybrid Work Setup
- Opportunity to be Absorbed
- Open to voluntary and curriculum-based internship
The IT Intern role provides exposure to both IT Helpdesk and IT Infrastructure functions. Interns support the team in maintaining efficient IT operations ensuring system reliability and delivering quality user support. The role also offers opportunities to gain hands-on experience in network monitoring system documentation and process improvement fostering a comprehensive understanding of the organizations IT environment.
MAIN RESPONSIBILITIES:
A. Assist IT Helpdesk Associates and Specialists
- Provide support for resolving routine technical issues under guidance.
- Help with hardware setup software installation and system configurations.
- Shadow Associates and Specialists during troubleshooting to learn processes and solutions.
- Assist in updating forms related to onboarding offboarding and asset management.
- Assist with managing and organizing helpdesk tickets
- Document resolved issues and contribute to maintaining the knowledge base.
- Ensure equipment and tools needed by the team are properly maintained.
- Create or update IT Helpdesk process documents to ensure accuracy and usability.
- Participate in process improvement projects aimed at enhancing team efficiency.
- Collaborate with team members to gather information for documenting workflows and solutions.
- Help respond to basic end-user requests via email phone or chat.
- Guide users on common tasks such as password resets or accessing systems.
- Support onboarding by preparing devices and accounts for new employees.
- Participate in learning opportunities provided by the team.
- Gain exposure to IT tools like Service Desk Plus and other IT management systems.
- Develop troubleshooting skills and understand IT service workflows.
- Assists the Network and System Administrator.
- Conducts the monitoring of systems and networks.
- Helps and assists in helpdesk and infrastructure concerns.
- Helps create documentation for workflows knowledge bases and processes.
- Assists the Inventory Management team.
- Sources vendors for asset procurement.
- Creates comparative analysis documents of products/vendors.
- Helps the IT Helpdesk Team/IT Infrastructure Team in other clerical/administrative tasks.
- Generates reports assists and performs other official work as instructed by the immediate supervisor.
Required Experience:
Intern
Key Skills
- Business Process
- Active Directory
- Customer Service
- Information Technology
- HIPAA
- Information Security
- Infrastructure
- Linux
- Project Management
- Nist
- Risk Assessments
- Procedures
- hardware
- Data Analysis
- Technical Support
About Company
Payreto relieves companies from operational constraints and complexities and helps to make the business more effective and efficient.
