Technical Support Supervisor
Technical Support Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
As a Technical Support Supervisor you will lead a high-performing team of support professionals driving operational excellence and delivering exceptional customer service. You will be responsible for coaching developing and managing team performance to meet business goals and customer satisfaction this role you will collaborate with cross-functional teams to implement process improvements support transformation initiatives and foster a positive employee-focused team culture. Your leadership will be key in ensuring a productive work environment resolving escalations and maintaining high standards of service delivery.
JOB DUTIES:
- Supervisionof a professional support team including skills development and performance management
- Monitor andmanageoperational and customer satisfaction metrics to meet organizational goals.
- Highlight areas of improvement and recommend changes in methods processes and tools.
- Work with the leadership team todrive growthand transformation initiatives
- Handle supervisor escalations and follow up on customer satisfaction surveys.
- Hire develop and train support team to match business requirements
- Work with QA team to provide feedback when needed.
- Provide feedback on technical and soft skills to support agents when needed.
- Create team culture and environment that is employee focused.
- Maintain agreat working atmosphere that allows personal and professional development to each one of the team members.
- Encourage participation on site/team events that foster a positive work environment.
YOU MUST HAVE:
- Excel proficiency Intermediate
- Good decision maker with a high degree of attention to detail
- Strong problem solving and analytical abilities
- Highly developed sense of integrity
- Collaboration and Teamwork
- Drives for Results
- Service Excellence
- Takes Initiative
- No suspensions
- No written warnings for the past 12 months.
- Availability to work on weekends
- Excellent interpersonal and verbal & written communication skills
WE VALUE:
- 3 years customer service experience
- Experience in the industry is preferred
- Strong continuous improvement mindset strong leadership impact
- Experience with and SharePoint
- Demonstrated experience with Knowledge Management & Call Center Management
- Good administration skills
WHATS IN IT FOR YOU
- Benefits that go beyond Mexican labor law ensuring your well-being and peace of mind.
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training mentoring and challenging projects.
- Access to cutting-edge tools resources and a supportive team to help you excel.
- The chance to work with a global innovative company shaping the future in its industry.
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Required Experience:
Manager
Employment Type
Full-Time
