(USA) Logistics Customer Service
(USA) Logistics Customer Service
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
Role & Responsibilities:
- Coordinate and communicate with shippers truckers carriers and overseas offices for processing export/import shipments including arranging for cargo collection and inland transportation booking document preparation (bill of lading billing invoice certificate of origin POD DN and/or AES if applicable) forwarding follow up with tracking and tracing as requested by clients data quality compliance problem identification/resolution where capable/authorized.
- Responsible to ensure quality of documents incl. match between data entry and documents proof reading of commercial documents and BOL/AWB
- Immediately report operational irregularities to supervisor and direct manager if it cannot be resolved at desk levels
- Ensure instructions of temperature-sensitive time-sensitive and OOG shipments handling is
- properly communicated from end-to-end.
- Work with operation sales and control tower team on account implementation ensuring a smooth transition from sales to operation.
- Initiate and resolve any rate discrepancies billing discrepancies to enforce compliance with SOW MSA RFQ SLA and SOPs.
- Handle and manage all customer contact at file level regarding exceptions.
- Increasing customer service satisfaction and business share through proactive and regular customer contact.
Qualifications:
- High school diploma or equivalent.
- 3 years working experience in forwarding industry.
- Solid knowledge of export/import process.
- Excellent communication skills both verbal and written are required.
- Ability to work independently as well as part of a team
- Good planning problem-solving and organization skills; ability to multitask and be a self-starter
- Must be detail-oriented thorough accurate and have the ability to efficiently solve problems with strong PC skills.
- Proficient in MS Office Applications.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
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