Account Representative Supervisor
Account Representative Supervisor
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Job Description
Company:
MarshDescription:
Marsh McLennan has an exciting opportunity for the role Account Representative Supervisor. This role will be based in Bogot Colombia.
We will count on you to:
Supervise a team of Account Representatives to ensure expectations of role are met
Effectively coach and develop team members to help achieve goals including oversite of established process accuracy and
timely delivery of established client support work to be completed
Build effective relationships with external partners outside of the Bogota site to provide service delivery excellence when
supporting our clients. This includes leading and/or participating in stakeholder engagement sessions and work in partnership
with client teams to improve the client experience
Contribute and oversee process improvement with efforts to increase efficiency
Manage staffing capacity to maintain adequate staffing and build talent bench strength
Actively engage in the overall on-boarding process including interviews of new hires up through the time colleagues are fully
integrated into production
Ensure a high level of client satisfaction by leading team to deliver high quality client service activities
Remain current by understanding and following all Marsh compliance professional and transparency standards
What you need to have:
Preferred Education: Bachelors Degree
Minimum Experience: 5 years 3 in insurance financial or professional services
Language Requirements: Must be fluent in English (spoken and written)
Very good knowledge of MS Word Excel PowerPoint and Outlook
What makes you stand out
Experience in managing people and teams
Strong communication skills working with leaders across all levels effective verbal and written communication is key
Good organizational and time management skills to multi-task and work effectively under pressure to meet deadlines
Managerial aptitude including strong desire to coach mentor and develop the team you are supervising
Adaptability to the fast-paced and dynamic working environment as needed to support the needs of the business
Explains practices procedures and policies to reach agreement with others outside of the job area
Why join our team:
We help you be your best through professional development opportunities interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.
Required Experience:
Manager
Employment Type
Full-Time
