Client Services Manager
Client Services Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Client Services Manager Santa Rosa Office
Senior Helpers
Senior Helpers is seeking a Client Services Manager to join our Santa Rosa this vital role youll be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients their families and our employees.
As the Client Services Manager youll oversee the delivery and development of all client services and caregiver support within the franchise territory. Your responsibilities will include ensuring high-quality care supporting client and caregiver retention and driving growth in client service hours. This is a full-time salaried position.
Key Responsibilities
Client Engagement & Retention
Maintain consistent communication with new clients through caregiver introductions first-day service calls and a visit within the first 30 days.
Conduct bi-monthly client visits to assess care quality and client/family satisfaction.
Manage hospital rehab and facility visits as needed.
Care Management
Develop and update personalized care plans using LifeProfile (training provided).
Partner with schedulers to ensure the right caregiver fit.
Perform site checks to ensure caregivers follow care plans policies and Senior Helpers standards.
Business Development
Handle service inquiries follow up on leads and support revenue growth.
Represent Senior Helpers at networking events and serve as a professional ambassador for the company.
Seek opportunities to expand client hours including through special programs and gift certificate offerings.
Team & Operational Support
Collaborate with internal teams to resolve client concerns.
Provide leadership in problem-solving issue resolution and service improvements.
Perform additional duties as assigned.
Qualifications
Industry Experience: Prior home care healthcare or senior services experience required.
Education: Bachelors degree and 3 years of related work experience strongly preferred.
Client Management: At least 1 year of experience managing clients directly.
Skills:
Strong organizational and time-management skills.
Excellent verbal communication relationship-building and follow-up skills.
Ability to work independently and collaboratively in a fast-paced environment.
Creative problem-solving and proactive leadership.
Technical Proficiency: Skilled in Microsoft Word Excel Outlook and internet use; quick learner of new software.
Mobility: Ability to travel within the territory for client visits.
Why Senior Helpers
At Senior Helpers were not just caregiverswere advocates for improving lives. Join a compassionate mission-driven team where your contributions directly enhance the well-being of clients and their families.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by law.
Required Experience:
Manager
Employment Type
Full-Time
