Job Description Summary

The General Manager Patient Care Solution (PCS) will be a member of the International PCS team and Japan Leadership Team. (S)he is responsible for development and implementation of the PCS segment strategy for market share gain & profitable franchise growth driving Orders profitable revenue growth and value creation through product & commercial strategies for Japan zone. This role will be partnering with the Commercial leaders Product leaders & LCT leaders to drive through Solutions and Enterprise mindset customer satisfaction and business profitable growth. (S)he will work closely with Region General Management Zone Key/Executive account managers Commercial Marketing Financing and GEHC International Segment Teams. (S)he will have solid background leading teams in Medtech business with clear understanding in care areas integrated solutions (emergency surgical &critical care) clinical pathways and will build strong relationships with key customers at the strategic & clinical decision level.

Job Description

Key responsibilities include (but are not limited to)

Leadership & Culture

• Lead coach and support a high-performing team to reach their full potential.
• Foster a culture of candor creativity and continuous improvement centered around patients and people.
• Promote servant leadership principles to inspire growth and engagement.

Customer Success & Innovation

• Enable customer success through innovation efficiency & through transformation programs focused on patient safety & user experience enabled by digital technology adoption clinical differentiation & workflow optimization
• Drive customer satisfaction and success through innovation efficiency and transformation programs.
• Focus on patient safety user experience and digital technology adoption.
• Optimize clinical workflows and differentiate through clinical excellence.

People Leadership & growth

• Foster a culture where people flourishby attracting top talent unlocking individual potential through meaningful performance development and shaping the next generation of leaders through intentional succession planning
• Ensure team commitment to both individual and shared goals
• Retain & grow talent and continually develop pipeline for critical positions in partnership with human resources team. Guarantee the team is committed to individual & team targets

Strategic Engagement & Advisory

• Engage early with key stakeholders in public and private healthcare modernization programs.
• Act as a senior advisor and coach to customer organizations helping scope challenges and architect solutions using the PCS & HCS portfolio.

Market Strategy & Product Positioning

• Regionalize product positioning and pricing strategy aligned with international segment profitability.
• Understand market and competitive dynamics to lead strategic discussions on product positioning and pricing.
• Execute Value Creation and Care Area strategies tailored to local market needs.

Commercial Excellence & Channel Management

• Strengthen product management capabilities across segments modalities and channels.
• Increase market visibility by driving systematic funnel management & grow commercial intensity. Reinforce channel partner engagement & performance excellence
• Collect and share market insights to inform international strategy.
• Drive channel partner engagement performance excellence and funnel management.

Academic & Clinical Partnerships

• Expand partnerships with academic institutions KOLs and medical societies (e.g. Anesthesia Cardiology).
• Partner with Marketing and Product Mgnt teams to develop strategic KOL management programs (User meetings Speaker engagements congresses knowledge exchange white papers ) and expand engagement with reference sites to drive customer satisfaction and state of the art implementation of our clinical differentiation
• Collaborate with marketing to produce clinical evidence and strengthen strategic account relationships.

Sales Enablement & Education

• Deliver educational programs to direct and indirect sales channels.
• Ensure readiness for new product introductions (NPIs) including regulatory approvals training and system configurations.

Operational Excellence

• Lead the operating reviews (monthly/weekly) and simplify operations through lean thinking and mindset & by prioritizing well defined KPIs in a spirit of continuous improvement and problem solving mindset
• Manage inventory health PSI projections and demonstration efficiency.
• Own performance metrics and implement countermeasures when needed.
• Influence GTM and commercials metrics such as funnel visibility pacing SFDC engagement and loss report
• Responsible to translate demand through disciplined projections together with S&OP team;
• Responsible to maintain health inventory levels according to set targets and comply with LSI policies

Performance Metrics & Financial Targets

• Achieve targets for market share win rate revenue growth and revenue generation per socket
• Influence GTM and commercial metrics (funnel pacing SFDC engagement).
• Deliver franchise metrics (Orders sales CM WR VISI SHARE CCR OTRW OD Volume Upgrade)
• Align budget creation with intercom and ensure delivery of franchise metrics (orders sales CM WR etc.)

Lifecycle & Service Management

• Develop lifecycle programs with service sales to drive franchise growth and installed base retention in partnership with Service Sales team
• Drive Franchise growth with commercial product teams and channel partners w/ best in class IB retention (EOGS) in that process inc SvcC&A offering
• Partner with service leadership in the LCT to achieve service targets (e.g. capture rate) and co-lead the effort to upsell and grow lifecycle revenue

Qualifications

Education & Experience

• Bachelors degree in Engineering Business Management or a related field;Masters degree preferred.
• Minimum10 years of progressive leadership experiencein Business Management Product Marketing/Development or equivalent roles within thehealthcare industry.
• At least8 years of direct experience in the healthcare sector with deep understanding of market dynamics and customer needs.
• Proven track record insales product management and/or marketingexperience inhigh-tech capital equipmentis a strong asset.
• Experience managingmatrix organizationsmulti-cultural teams andmulti-market businesses.

Leadership & Business Acumen

• Demonstratedbusiness management and resource allocationskills including strategic planning and business plan development.
• Strongfinancial acumenand organizational planning capabilities.
• Proven ability todrive and execute rigorous operating mechanismsin alignment with GE standards.
• Deep knowledge and domain expertise in the field of Emergency Operative and Critical care (ECO). Knowledge ofGE Healthcares product and service portfolio would be a plus.

Strategic Thinking & Execution

• Ability tothink on the spot respond quickly to challenges and resolve complex solution pain points.
• Skilled inproject management including the development and execution of complex cross-functional plans.
• Comfortable navigatingambiguity with strongstrategic agilityrisk assessment andresults orientation.

People Leadership & Influence

• Exemplarypeople management people and customers centered leadership including strong team building coaching talent growth and sales enablement.
• Demonstrated ability toenergize develop and influenceindividuals and teams at all levels.
• Experience working communicating and partnering with C-level executivesin large healthcare organizations.
• Stronginterpersonal skills with creativity curiosity and the ability to build rapport and foster collaboration.

Communication & Relationship Building

• Fluent inEnglish; additional languages are a plus.
• High-levelpresentation and communication skills with the ability to convey complex ideas to both technical and non-technical audiences.
• Advancednegotiation influencing and problem-solvingcapabilities.
• Proven ability to build and maintainstrategic relationshipswith internal and external stakeholders.
• Strong commitment tocompliance and ethical standards.

Other Requirements

• Willingness and ability totravel within the assigned geographic region.
• Ability to operate effectively in adynamic multi-tasking environmentwith acustomer-first mindset.

Additional Information