Guest Services Driver Supervisor - Expression of Interest

Since opening recruitment in June 2025 we are grateful for the number of applications we have had and the amazing people we have joining us this season. With that most of our positions are filled. This is a space to register your interest in joining us this winter.

Please understand that we will only respond to applications if and when a position becomes available that is suited to you based on the information that you have provided.

Location: Hakuba Japan

Contract term: Seasonal / Full-time

Period: November 2025 - March 2026

Work hours: 40 hours per week during peak season

About Us

Rhythm is about creating epic experiences for our customers which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation adventure and balance. Working at Rhythm is more than a job its an experience you will have forever.

The Role

As the Driver Supervisor youll lead Rhythms Guest Services Driver Team to ensure a seamless and stoke-filled experience for both internal staff and external guests. Based in Niseko Hakuba or Furano youll oversee all guest transport and rental gear logistics across resort locations. This role involves team leadership dispatch coordination guest service collaboration vehicle upkeep and being a day-maker for everyone you meet. Youll work closely with Guest Services Supervisors and support your Store Manager in ensuring Rhythms operational excellence on the road.

Key Responsibilities and Duties

This is a top-line overview; the full job description is available by request and during the interview process.

• Lead and support the Driver Team to deliver safe professional and stoke-filled guest transport services.
• Coordinate customer and gear pick-ups/drop-offs across resort locations.
• Oversee daily vehicle checks safety cleanliness and readiness.
• Manage driver dispatch and logistics via TaxiCaller and EasyRent systems.
• Create driver rosters approve timesheets and support team training.
• Collaborate with Guest Services on efficient guest movement and communication.
• Assist with service centre and staff logistics (location dependent).
• Uphold Rhythms customer service standards and contribute to an epic team culture.

What youll need to succeed

Leadership and Team Management

• Proven ability to train supervise and motivate a diverse team.
• Strong communication skills to maintain high levels of internal communication and manage inquiries effectively.
• Capacity to monitor and evaluate team performance providing regular feedback and resolving issues.

Customer Service Excellence

• Demonstrated experience in delivering high levels of customer service.
• Skilled in handling customer complaints and comments both proactively and reactively.
• Ability to ensure smooth POS transactions and overall positive guest experiences.

Administrative and Organizational Skills

• Competence in maintaining and updating customer records managing outstanding accounts and processing various payment types.
• Experience with scheduling and rostering using systems like Tanda.
• Ability to perform end-of-morning and end-of-night procedures accurately.

Computer and Systems Literacy

• Proficient in using POS systems and administration tools such as Google Drive EasyRent and Square.
• Skilled in monitoring dashboards reporting and closing outstanding accounts.
• Capability to provide feedback and implement changes for system improvements
  

The Perks and Benefits

As a Rhythm employee youll experience the same legendary hospitality we extend to our guests. Were passionate about looking after our crew and here are just a few of the perks youll enjoy when you join our team:

• Live Work and Play in Paradise: Immerse yourself in one of the worlds top mountain resorts.
• Work with a Legendary Crew: Join a team thats passionate fun-loving and deeply connected to the industry.
• Subsidized Staff Accommodation: Affordable housing options and housing assistance to help you settle in.
• Epic Social Scene: From team ride days and department dinners to staff parties events and day trips our social calendar is packed with opportunities to connect and unwind.
• Wellness and Lifestyle Benefits: Access the Rhythm Wellness program enjoy free snowsports or bike demos and take advantage of generous store discounts for you your friends and your family.

At Rhythm we work hard but we play even harder. If you know anyone whos worked with us before theyll tell you this isnt just a job- its an experience of a lifetime. Our fun supportive culture is the heart of everything we do because people like you make Rhythm what it is.

Ready to join

If you have the skills the flair and the stoke (enthusiasm) to share we want to hear from you! Your passion for adventure and alignment with our core values could be the perfect fit for an unforgettable experience.

If you have any specific questions or require further clarification please dont hesitate to reach out.

Required Experience:

Manager