Customer Service Representative
Customer Service Representative
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Job Description
As a Customer Support Representativeyou will provide exceptional bilingual customer service and support to customers via chat on a 24/7 rotating roster ensuring a seamless and positive experience for users of the companys betting and casino platform.
Your Squad:
Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome so dont worry if you dont have specific industry experience - were looking for friendly outgoing folks who know how to give exceptional customer service. So if youve excelled in customer-facing roles we want you on our team! Were big on collaboration celebrating wins and helpingeach other grows.
Our Story:
We are a well-established tech startup we pride ourselves on being early adopters progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space building well-designed casino games and sportsbooks.
Role and Responsibilities
- Respond to customer inquiries and requests in a timely and professional manner via chat and email
- Resolve customer issues and complaints offering solutions and following up to ensure satisfaction
- Respond to customer inquiries in both English and Spanish either/Portuguese// with fluency in both languages
- Keep up-to-date with product information and company policies to accurately assist customers
- Maintain customer data and communicate effectively with internal teams as needed
- Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements
- Work a shift pattern ofwhich is 24/7 across 365 days
Work experience and skills
- Excellent communication skills both written and verbal in both English and Spanish
- Prior experience in a customer service role (face-to-face online or phone-based)
- Availability to work on a 24/7 rotating roster
- Ability to work efficiently and effectively in a fast-paced environment.
- Familiarity with the crypto and online betting industry
- Previously worked in sports betting or online casino
- Previous experience working with Slack G-Suite
Personal qualities and behavioral traits
- Excellent communication and written skills
- Ability to take initiative
- Customer and solution focused
- Ability to multi-task
- Ability to work effectively without supervision
- Strong problem-solving and customer service skills
Relationships
- Team leader and other specialist Customer Support roles who will support you day to day
- Payments providers and internal payments coordinator/team
- Closely work with our other operational departments to escalate solve and investigate issues and support our customers needs. Including but not limited too
- KYC team
- Fraud and AML
- Tech Support
Benefits:
Some of the perks of working for us:
- Flexible working hours.
- Team socials and ad-hoc get-togethers and events for you to get involved in (if you wish).
- Annual training and development budget and we have many many more initiatives!
Required Experience:
Unclear Seniority
Employment Type
Full Time
