Client Manager â Global Benefits Management (GBM)
Client Manager â Global Benefits Management (GBM)
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Job Description
Company:
MercerDescription:
Client Manager Global Benefits Management (GBM)
Location: Copenhagen
Company: Mercer
About Our Team
At Mercer Marsh Benefits (MMB) our Global Benefits Management (GBM) practice helps multinational organizations manage their insured employee benefits more effectively across the world. Our global GBM solution provides everything clients needfrom local broking renewals to global coordination technology governance and strategic consulting.
What You Can Expect
As a Client Manager Global Benefits Management (GBM) you will oversee or support (depending on client size and complexity) the global or regional relationship for a portfolio of multinational clients. You will be responsible for ensuring delivery against their strategic and tactical goals focusing on retention growth and promoting the MMB value proposition globally.
Whats in It for You
Join a truly global organization with excellent career development opportunities
Be part of a fast-growing and dynamic international team
Collaborate with great colleagues across multiple European locations
Benefit from flexible working arrangements and a competitive salary
Access comprehensive benefits programs and wellbeing support
We Will Count on You To
Oversee the implementation and ongoing management of small to medium-sized GBM clients ensuring high levels of client satisfaction (in collaboration with the implementation team)
Provide operational and analytical support for large complex GBM accounts
Support clients in monitoring their global employee benefit programs by delivering aggregated reporting enabling governance and consistency aligned with their objectives
Implement and manage global benefits strategies including renewals pooling captives and global insurance programs in coordination with the specialist Risk Financing Team
Provide coaching and ongoing support to Client Service Managers and local MMB teams to ensure a unified understanding of client needs
Contribute to GBM coordination and support training and development for Client Service Managers
Ensure clients receive timely updates and reporting
Maintain up-to-date records in policy tracking and inventory platforms
Collaborate proactively with internal client teams to ensure consistent service delivery fulfillment of commitments and a strong team culture based on shared responsibility
Identify and drive process improvements to enhance client satisfaction and support GBM growth
Manage escalations at the local and regional level using JIRA to track and resolve issues while encouraging adoption of JIRA within MMB teams and among Client Service Managers
What You Need to Have
Relevant experience ideally in a similar role within a large complex global organization
Strong organizational and coordination skills
Ability to consult on analyze and communicate around insured employee benefits
Proven client focus and experience in client-facing roles
Excellent written and verbal communication skills
Strong analytical planning and interpersonal skills
Ability to prioritize and manage multiple tasks in a demanding environment
What Makes You Stand Out
Experience in international employee benefits or global benefits management
Please submit your CV in English.
Mercer a business of Marsh McLennan (NYSE: MMC) is a global leader in helping clients realize their investment objectives shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.Required Experience:
Exec
Employment Type
Full-Time
