Help Desk Support Technician
Help Desk Support Technician
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Job Description
Overview
Were seeking a Help Desk Support Technician to be the first point of contact for employees seeking technical assistance. This role requires a caring approachable and empathetic individual with a wide range of technical knowledge to troubleshoot and resolve computer and network issues. Youll play a key role in supporting our team keeping technology running smoothly and ensuring colleagues feel supported and empowered.
This role is required to be onsite at the Baraboo WI office.
Who we are:
For over 100 years MSA has helped shape communities through engineering excellence. What began in 1919 with a single practitioner in Baraboo Wisconsin has grown into a robust firm of over 500 employee owners across the U.S.
Our purpose is simple: to make communities stronger safer and more sustainable. We believe in the power of relationships trust and doing the right thing and we take pride in seeing our work come to life.
At MSA we understand that great work happens when you contribute great value and maintain a balanced life and career. Thats why we offer:
Employee Ownership True Investment: MSA is a 100% employee-owned firm. That means when you join our team youre not just doing a job youre building your legacy and sharing in the success of the firm.
A Culture of Mentorship and Collaboration: Work alongside a talented cross-disciplinary team that values mentorship professional development and team success.
A flex time program that empowers you to manage your schedule because life doesnt always fit inside 9 to 5
A flexible work environment including hybrid and remote options where possible to support your productivity and well-being.
Responsibilities
What you will do:
Provide first-line technical support to employees across the company.
Respond to Help Desk tickets emails calls and chat requests in a timely manner (same business day).
Troubleshoot and resolve hardware software and network issues.
Build configure and deploy PCs and tablets.
Maintain and update the IT Asset Inventory system including annual check-ins with staff.
Verify software requests for licensing and compliance.
Research test and evaluate technology requests and new solutions.
Collaborate with vendors and escalate issues when necessary.
Document issues solutions and patterns to improve IT processes.
Provide occasional on-site support at other company offices.
Qualifications
What you bring:
Education:
High School Diploma or GED required.
Pursuing a degree in Computer/Information Science preferred.
Experience:
No prior experience required well provide training!
Skills & Knowledge:
Strong understanding of operating systems networks and troubleshooting.
Familiarity with Windows and Microsoft Office/365.
Knowledge of firewalls routers and system builds (SCCM experience a plus).
Excellent communication and active listening skills.
Patience empathy and professionalism in handling support requests.
Detail-oriented and organized with strong problem-solving abilities.
Ability to lift up to 25 pounds occasionally.
- The selected candidate must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future. We are unable to provide or take over sponsorship of an employment visa for this role.
Why MSA
- Better Together: A collaborative environment that values open ideas diversity and authenticity. Our diverse perspectives fuel innovation and success in our employee-owned firm.
- Multi-disciplinary Opportunities: Follow your interests explore new experiences and apply your skills where they have the most impact.
- Weve Got Your Back: Enjoy support when you need it and independence when you dont. We are 400 strong working as one cohesive team.
- Passion & Purpose: Were passionate about our work and proud of it! Share inspirations geek out and think big with us.
- Pay & Perks: Competitive pay and unique perks that make MSA stand out.
- Communities of Practice: Our think tanks and idea generatorsregular collaboration and learning opportunities.
- Work-Life Integration: Life doesnt stop when work begins. We support your professional and personal balance.
- Commitment to Learning: Ongoing training tuition reimbursement and cutting-edge technology to keep you connected and creative.
- Community Engagement: Giving back through volunteering education STEM outreach and event participation backed by corporate sponsorship and donations.
The hourly wage for this position ranges from $21 to $34 an hour commensurate with experience. Higher compensation within this range will be paid to candidates with significant experience and exceptional qualifications.
Best-in-Industry Benefits - Eligible employees enjoy:
- Quality Insurance Options: Medical dental and vision coverage for you and your family
- Paid Time Off: Minimum of 17 days in the first year for full-time employees
- Paid Holidays: 8 holidays per year
- Paid Parental Leave: 2 weeks for both parents with additional time for birth parents under MSAs Short Term Paid Leave
- Supplemental Insurance: 100% paid life long-term disability and short-term disability insurance
- Employee Stock Ownership Plan (ESOP): 100% employee-owned with stock provided at no cost
- 401k Retirement Savings Plan: Generous employer match immediately 100% vested
- Short Term Incentive (STIP) bonus
MSA is an equal opportunity/affirmative action employer that is committed to diversity and inclusion in the workplace. AtMSA we value a diverse inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individuals race color sex gender identity gender expression religion age national origin or ancestry citizenship physical or mental disability medical condition family care status marital status domestic partner status sexual orientation genetic information military or veteran status or any other basis protected by federal state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability please contact us at
Equal Employment Opportunity/Affirmative Action Employer
Required Experience:
IC
Employment Type
Unclear
