Officer, Life Claims
Officer, Life Claims
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Job Description
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.
Job Responsibilities:
- Assess minor cases with main focus on product of individual life insurance.
- Handle related claims correspondence including payment and decline letters.
- Provide verbal & written enquiry support to internal customers including clients enquiry through agents.
- Follow up on additional supporting documents to facilitate the decision on underwriting compliance and premium financing after case submission
- Prepare and check decline / after investigation letters
- Approve claims cases within TAT
- Conduct claims investigation
- Prepare tailored made letters (including decision and investigation letters)
- Respond to agents enquiries and other agent related enquiries
- Handle ad hoc assignments from management
Job Requirements:
- F. 5 or above preferably with 1-year relevant experience gained from life insurance industry
- Fresh graduates will also be considered
- Effective communication in English and Cantonese
- Proficient in MS Office and Chinese typing
- A good team player who is eager to learn and strive for improvement
- Attention to details with high accuracy rate
- Good communication and interpersonal skills
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
